Bartender/Server

Sheraton Dallas Hotel by the Galleria; Dallas (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hotel in Dallas is seeking a friendly and efficient Beverage Server to provide excellent service to guests. The role involves preparing and serving drinks, managing cash transactions, and maintaining a clean bar area. Ideal candidates should possess a Food Handler Card and have a good understanding of liquor regulations. Join our team for a dynamic work environment where guest satisfaction is our top priority!

Qualifications

• Knowledge of liquor regulations and food service.
• Basic English writing skills for requisitions.

Responsibilities

• Serve beverages and food to guests in a timely manner.
• Handle cash transactions and maintain bar setup.
• Follow safety and security procedures.

Skills

Customer Service

Basic Math Skills

English Comprehension

Manual Dexterity

Education

Food Handler Card

Job description

Job Summary

To serve beverages and/or food to guests in a friendly, courteous, and timely manner, ensuring guest satisfaction. Also, to prepare beverages for other servers to supply to guests, and act as cashier for the lounge.

Essential Job Functions

This description summarizes primary responsibilities and qualifications. The job description does not include all duties or qualifications that may be required now or in the future. The hotel operates 24/7, so operational demands may require shift variations.

1. Greet guests courteously, promote and document drink orders, and mix, garnish, and present drinks using standard recipes with prudent portion control.
2. Maintain proper bar setup daily, including requisitioning and stocking beer, wine, spirits, paper products, straws, stirrers, condiments, and produce based on the daily functions sheet.
3. Maintain stock, cut, and store fresh fruit and vegetable garnishes, juices, and perishables daily to ensure quality.
4. Handle cash transactions, verify charges, record transactions, and balance all money.
5. Secure beverages, food, and equipment, deposit cash drops, and secure the bank.
6. Answer the bar phone promptly, take room service orders courteously, input orders into the POS system, and create checks for each guest to maintain accountability.
7. Perform cleaning tasks using standard hotel cleaning products to meet health standards.
8. Follow all company policies, safety, and security procedures, including fire prevention and emergency protocols.
9. Use protective equipment as required, report unsafe conditions, accidents, injuries, property damage, or loss to supervisors.
10. Maintain a neat, clean, and well-groomed appearance according to the team member handbook.
11. Perform any additional duties requested by supervisors or managers.
12. Assist other beverage personnel as needed.

Knowledge, Skills & Abilities

• Knowledge of liquor regulations related to serving minors and intoxicated guests.
• Hold a current Food Handler Card.
• Basic knowledge of food and beverage preparation and service of alcoholic beverages.
• Basic mathematical skills for operating a cash register, making change, totaling checks, and preparing cash drops.
• Basic English writing skills for requisitions and vouchers.
• Sufficient manual dexterity for handling garnishes, glassware, bottles, ice, and mixing drinks.
• Basic English comprehension to understand customer inquiries and instructions.
• Ability to read and apply product labeling instructions safely.
• Ability to remember and promote menu items.
• Ability to operate beverage equipment such as coffee makers.

Physical Demands

• Transport up to 30 lbs. frequently in a crowded environment.
• Lift a maximum of 30 pounds.
• Constant standing and walking required, with frequent twisting, bending, reaching, talking, hearing, seeing, and smiling.