Bartender - Guest Experience & Upsell Pro

Commonwealth-Lodging-Management-LL; Norfolk (VA); On-site; USD 28,000 - 38,000; Full time

Job summary

Commonwealth Lodging Management LLC seeks a hospitality professional to greet guests, take orders, and ensure satisfaction in our hotel restaurant. You will handle payments, maintain menu knowledge, and assist in beverage service following state laws.

Responsibilities include upselling beverages, maintaining cleanliness, and contributing to a positive guest experience in a fast-paced environment. 1–2 years in food and beverage is preferred; HS diploma required.

Qualifications

• High School Diploma or GED required.
• Certification in an alcohol awareness program preferred.
• 1–2 years of experience in food & beverage.
• Cash handling experience desired.
• Experience with a POS system and basic computer skills helpful.
• Good English communication skills (written and verbal).

Responsibilities

• Greet guests and take their orders (food and beverage).
• Ensure guest satisfaction and resolve complaints promptly.
• Maintain knowledge of menu items, hours, and promotions.
• Process payments according to hotel SOPs.
• Assist in beverage preparation and upsell where appropriate.
• Maintain cleanliness and organization of work areas.
• Adhere to liquor regulations and service procedures.
• Support barbacks and cocktail servers as needed.

Skills

Guest relations

English language proficiency

Cash handling

Teamwork

Customer service

Education

High School Diploma or GED

Alcohol awareness certification

Tools

POS system

Microsoft Office

Job description

Commonwealth Lodging Management LLC seeks a hospitality professional to greet guests, take orders, and ensure satisfaction in our hotel restaurant. You will handle payments, maintain menu knowledge, and assist in beverage service following state laws.

Responsibilities include upselling beverages, maintaining cleanliness, and contributing to a positive guest experience in a fast-paced environment. 1–2 years in food and beverage is preferred; HS diploma required.