Bartender

Commonwealth-Lodging-Management-LL; Norfolk (VA); On-site; USD 28,000 - 38,000; Full time

Job summary

Commonwealth Lodging Management LLC seeks a hospitality professional to greet guests, take orders, and ensure satisfaction in our hotel restaurant. You will handle payments, maintain menu knowledge, and assist in beverage service following state laws.

Responsibilities include upselling beverages, maintaining cleanliness, and contributing to a positive guest experience in a fast-paced environment. 1–2 years in food and beverage is preferred; HS diploma required.

Qualifications

• High School Diploma or GED required.
• Certification in an alcohol awareness program preferred.
• 1–2 years of experience in food & beverage.
• Cash handling experience desired.
• Experience with a POS system and basic computer skills helpful.
• Good English communication skills (written and verbal).

Responsibilities

• Greet guests and take their orders (food and beverage).
• Ensure guest satisfaction and resolve complaints promptly.
• Maintain knowledge of menu items, hours, and promotions.
• Process payments according to hotel SOPs.
• Assist in beverage preparation and upsell where appropriate.
• Maintain cleanliness and organization of work areas.
• Adhere to liquor regulations and service procedures.
• Support barbacks and cocktail servers as needed.

Skills

Guest relations

English language proficiency

Cash handling

Teamwork

Customer service

Education

High School Diploma or GED

Alcohol awareness certification

Tools

POS system

Microsoft Office

Job description

JOB RESPONSIBILTIES:Be in proper uniform, with a nametag.Always maintain positive guest relations and maintain guest confidentiality. Work to resolve guest complaints, ensuring guest satisfaction.Greet guests and take their orders (food and beverage), utilizing suggestive up selling techniques.Maintain knowledge of all hotel features/services, hours of operation, special packages and promotions, daily house count and expected arrivals and departures and scheduled daily group activities.Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.Prepare all drink orders for guests according to outlet recipes.Assist Barbacks and Cocktail Servers in their job functions to ensure smooth and efficient service to guests.Prepare consumption report promptly according to specified procedures; Legibly complete bottle transfer slips and distribute accurately; Legibly document designated items on the spill sheet.Use all chemicals in accordance with OSHA regulations and hotel requirements.Maintain complete knowledge of all menu items, liquor brands, beers and nonalcoholic selections available in the assigned outlet.Maintain knowledge of the characteristics and description of every wine, champagne by the glass and major wines on the wine list.Maintain complete knowledge of designated glassware, ingredients, preparation method and garnishes for each drink.Maintain complete knowledge of table, seat, station numbers, room capacity, hours of operation, menus, price range and dress code of assigned outlet.Assist with weekly, monthly, quarterly inventories.Obtain method of payment from guests (credit or cash) and maintain and secure a cash bank to perform job functions. Process all payments according to established hotel requirements, and Commonwealth LodgingManagement cash handling S.O.P.’sAssists in handling emergencies to protect our guests and associates and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status.Complete opening, closing and side duties as assignedResponsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards, policies and procedures.This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the positionPHYSICAL REQUIREMENTS:Minimum of 21 years of age to serve alcoholic beveragesExert physical effort in lifting and transporting at least 50 pounds. Push or pull carts and other equipment up to 150 pounds.Endure various physical movements throughout the work areas.Work environment includes restaurant, and all areas of the hotel. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settingsMust be able to stand and exert well paced mobility for up to 8 hours in length.Employees must wear flat, closed toe nonslip shoesEDUCATION & EXPERIENCE:High School Graduate or General Education Degree (GED) or Work EquivalentCertification in an alcohol awareness program.Computer skills required. Familiarity with Microsoft Office and experience with food & beverage point of sale system is preferredGood understanding of the English language and communication skills both written and verbal.A minimum of 1 to 2 years of experience in food and beverage is preferred.Previous cash handling experience is preferred and previous training in liquor, wine and food service.Prefer previous guest customer relations training.