Bartender

Torsap Thai Kitchen; Mooresville (NC); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

30% discount on Food and Beverage

Job summary

Torsap Thai Kitchen is hiring a Bar Tender in Mooresville, NC. The bartender is vital for providing beverage service, preparing a variety of drinks, and ensuring a clean bar area. Candidates should have 1 to 2 years of experience and a TIPS Alcohol Certification. Responsibilities include engaging with customers, maintaining the bar, and following alcohol regulations. The role demands a positive attitude and teamwork, with benefits including a 30% discount on food and beverage.

Qualifications

• 1 to 2 years as a bartender in a related restaurant is required.
• TIPS Alcohol Certified certification is required.
• Ability to serve alcohol responsibly and adhere to regulations.

Responsibilities

• Prepare and serve beverages according to standard recipes.
• Interact with customers and take their orders.
• Maintain cleanliness and organization at the bar area.

Skills

Leadership

Creativity

Proactivity

Effective communication

Mathematical skills

Education

High school diploma or equivalent

Job description

Bar Tender

The bartender plays a vital role in providing exceptional beverage service to customers. They prepare and serve a wide variety of alcoholic and non‑alcoholic beverages while maintaining a clean and organized bar area. Bartenders are expected to interact with customers in a friendly and professional manner, creating a positive and enjoyable experience.

Responsibilities

• Prepare and serve alcoholic and non‑alcoholic beverages according to standard recipes and customer requests.
• Interact with customers, take orders, and provide recommendations on drink selections.
• Maintain a well‑stocked bar with ingredients, glassware, and supplies.
• Keep the bar area clean, organized, and sanitized at all times.
• Handle cash and credit card transactions accurately and efficiently.
• Check customers’ identification to verify legal drinking age.
• Engage in friendly conversations and create a welcoming atmosphere for customers.
• Ensure compliance with alcohol regulations and safety standards.
• Collaborate with other staff members to provide excellent customer service and teamwork.
• Prepare garnishes, mixers, and other ingredients for cocktails.
• Create unique and creative cocktail recipes based on customer preferences.
• Assist in inventory management and restocking supplies as needed.
• Handle customer complaints or concerns professionally and resolve issues promptly.

Additional Duties

• Greet all arriving, departing, or restroom‑seeking customers.
• Refer to individuals with respectful adjectives.
• Introduce yourself at the table with appropriate phrasing.
• Recommend appetizers, main courses, and desserts.
• Use the verb "would like" instead of "want".
• Repeat the order to confirm accuracy.
• Anticipate customer needs and offer assistance proactively.
• Always maintain the cleanliness and tidiness of your tables.
• Sell is a fundamental part of the role; this is measured by the average check per person.
• Help promote the brand on social media by liking and sharing posts to increase reach.
• Participate in the continuous‑improvement process and support monthly evaluations to identify improvement areas.
• Serve alcohol responsibly and adhere to TIPS Alcohol Certified guidelines; certification is required and procedures must be followed.
• Align with the ideology of hospitality and service excellence at CASA AZTECA.

Values

• Kindness
• Punctuality
• Responsibility
• Ethics
• Discretion
• Honesty
• Respectfulness

Skills and Abilities

• Leadership
• Creativity
• Proactivity
• Mathematical skills
• Oral and written expression
• Effective communication
• Tolerance and initiative
• High organizational sense
• Visual and auditory acuity
• Sense of urgency

Mental Capacity

• Work under pressure
• Concentration – errors increase when the restaurant is less busy
• Judgment and control
• Own criteria for decision‑making; common sense prevails over all rules

Physical Capacity

• Ability to stand, walk, and carry heavy items for extended periods of time
• Ability to handle and maneuver trays with food and drinks

Knowledge

• Food and Beverage menu
• Food and Beverage temperatures
• Meat and fish cooking terms
• Sanitation and hygiene in Food and Beverage
• Basic service principles

Schedule

Availability to work weekends and holidays.

Benefits

30% discount on Food and Beverage.

Experience

• 1 to 2 years as a bartender in a related restaurant
• 1 to 2 years as a barback in an AZTECA or DON PEDRO restaurant

Uniform

• Black dress pants (no denim, no leggings)
• Black shirt
• Tie – Men’s
• Scarf – Women’s
• Apron

Descripción del puesto (Español)

Preparar, elaborar y servir bebidas a los clientes y compañeros. Organizar y abastecer las estaciones para brindar un servicio eficiente.

Que esperamos de usted (Español)

• Queremos Bar tenders que disfruten servir a los clientes con alto sentido de urgencia y amabilidad. Ningún cliente en CASA AZTECA debe sentirse ignorado.
• Tener una actitud positiva con enfoque en la resolución de problemas, estar abierto al cambio y receptivo a la retroalimentación, que son imprescindibles en nuestra empresa.
• Adaptarse al sistema y estar abierto a los cambios y nuevos procesos.
• Hacer las bebidas tal cual el recetario exige; estamos abiertos a crear nuevas bebidas pero las existentes no deben cambiar.
• Saludar a todos los clientes que llegan, se van o buscan el baño.
• Referirse a las personas con adjetivos de respeto.
• Presentarse en la mesa con fraseología apropiada.
• Recomendar aperitivo, comida y postre.
• Utilizar el verbo "gustaría" en vez de "quiere".
• Repetir la orden.
• Adelantarse a las necesidades de los clientes.
• Mantener la mesa limpia y ordenada en todo momento.
• La venta es parte fundamental del puesto; se mide por el cheque promedio por persona.
• Promocionar la marca en redes sociales y ayudar compartiendo publicaciones.
• Participar en el proceso de mejora continua; los colaboradores son evaluados mensualmente.
• Servir alcohol siguiendo las directrices de TIPS Alcohol Certified; la certificación es necesaria y se deben aplicar los procedimientos.
• Compartir la filosofía de experiencia y servicio que ofrecemos en CASA AZTECA y ser parte del equipo.

Valores (Español)

• Amable
• Puntual
• Responsable
• Con alto sentido de ética
• Discreto y confiable
• Honesto
• Atento
• Respetuoso

Habilidades y destrezas (Español)

• Liderazgo
• Creatividad
• Proactividad
• Habilidad matemática
• Expresión oral y escrita
• Comunicación efectiva
• Tolerancia e iniciativa
• Alto sentido de organización
• Agudeza visual y auditiva
• Sentido de urgencia

Capacidad mental (Español)

• Trabajar bajo presión
• Concentración – el mayor número de errores ocurre cuando el restaurante está solo.
• Juicio y control
• Criterio propio para la toma de decisiones; el sentido común reina sobre toda regla

Capacidad física (Español)

• Capacidad de permanecer de pie y caminar durante largos períodos de tiempo
• Capacidad de sostener y maniobrar charolas con comida y bebidas

Conocimiento (Español)

• Menú de A&B
• Temperaturas A&B
• Términos de cocción de carnes y pescados
• Sanidad e higiene en A&B
• Principios básicos de servicio

Horarios (Español)

Disponibilidad para trabajar fines de semana y días festivos.

Beneficios (Español)

30% de descuento en A&B.

Experiencia (Español)

• 1 o 2 años como bar tender en restaurante afín

Uniforme (Español)

• Pantalón de vestir negro (no mezclilla, no leggins)
• Camisa negra
• Corbata (para hombres)
• Mascara (para mujeres)
• Mandil