Host

Torsap Thai Kitchen

Charlotte (NC)

On-site

USD 16,531 - 20,664

Part time

14 days+

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Benefits offered by this job

30% discount on A&B

Positive work environment

Job summary

Torsap Thai Kitchen in Charlotte, NC, is seeking a Host to create an excellent first impression by warmly welcoming guests. Responsibilities include managing table assignments, ensuring customer satisfaction, and maintaining a positive atmosphere at the restaurant. Candidates should possess strong customer service skills and be able to work weekends and holidays. The ideal candidate is proactive, adaptable, and a team player. Join us to align with our ideology of service excellence!

Qualifications

Ability to work weekends and holidays is required.
Must enjoy serving customers with urgency and kindness.
Must be open to feedback and adapt to changes.

Responsibilities

Welcome guests and escort them to their tables.
Ensure customer satisfaction during their stay.
Manage table assignments and reservations.

Skills

Customer service

Effective communication

Problem-solving

Teamwork

Job description

Job Description (English)

The Host is the first person in the establishment who will interact with customers, making their initial impression crucial. This employee is expected to courteously greet every entering customer. The Host answers the phone and manages table assignments to different areas and servers on duty.

What We Expect From You: we are seeking Hosts who enjoy serving customers with a strong sense of urgency and kindness. They should use language and body language to provide customers with a pleasant welcome. No customer in CASA AZTECA should feel ignored.

Enjoy working in a team, effective communication, and understand that the responsibility extends to the entire restaurant, not just their area. Have a positive attitude with a focus on problem‐solving of all types. Being open to change and receptive to feedback is essential in our company. Adapt your work style to our system and be open to changes and new processes.

We love to showcase who we are on social media, which is why we would appreciate your likes on all our platforms and sharing posts to help accelerate their spread. We strongly believe in the continuous improvement process, so all team members are evaluated every month to identify areas for improvement and continue advancing.

We would love for our ideology of the experience and service we provide in CASA AZTECA to align with yours and for you to be a part of our team.

Responsibilities

Welcome guests
Escort guests to their tables
Ensure their satisfaction
Hand out menus
Wish them a good meal
Manage table assignments and reservations

Availability to work weekends and holidays.

Job Description (Spanish)

El Host es la primera persona del establecimiento que mantendrá el contacto con los clientes, por ello, tiene gran repercusión en la impresión inicial del cliente. Este empleado habrá de saludar cortésmente a todo cliente que entre.

De igual manera, contesta el teléfono y gestiona la repartición de mesas a las diferentes áreas y meseros en turno.

Qué esperamos de usted: estamos buscando Host que les guste servir a los clientes con alto sentido de urgencia y amabilidad. Que utilice el lenguaje y postura corporal para dar una bienvenida a los clientes placentera. Ningún cliente en CASA AZTECA debe sentirse ignorado.

Que disfrute del trabajo en equipo, la comunicación efectiva y entienda que todo el restaurante es su responsabilidad, no solo su área. Tener una actitud positiva con enfoque en resolución de problemas de todo tipo, estar abierto al cambio y con disposición para recibir retroalimentación, es indispensable en nuestra empresa.

Adaptar su estilo de trabajo a nuestro sistema y que tenga apertura a los cambios y nuevos procesos.

Nos encanta transmitir quienes somos en redes sociales por lo cual nos encantaría que formaras parte y nos ayudes con un like a todas nuestras plataformas y compartas los post que necesitemos acelerar su difusión.

Creemos firmemente en el proceso de mejora continua, por lo cual todos los colaboradores son evaluados mes con mes para detectar sus áreas de oportunidad y poder seguir avanzando.

Nos encantaría que coincidiéramos en la ideología de la experiencia y servicio que otorgamos en CASA AZTECA y formes parte de nuestro equipo.

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