Server

Torsap Thai Kitchen

Stamford (CT)

On-site

USD 2,066,000 - 3,031,000

Full time

4 days ago

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Benefits offered by this job

Employee meal

Discount on F&B

Job summary

Torsap Thai Kitchen is seeking a server to take orders, serve food and beverages, and ensure guests have everything they need for a great experience. You will greet guests, suggest dishes, and responsibly complete payments.

We value teamwork, strong communication, a positive attitude, and a willingness to adapt to our service model in Puerto Vallarta and beyond. Prior waitstaff experience is preferred.

Qualifications

1–2 years as waiter in a related restaurant
1–2 years as assistant waiter in Puerto Vallarta restaurant
Must be able to stand for long periods and carry heavy items

Responsibilities

Sell and maximize average check per person
Greet customers and take accurate orders
Maintain clean, organized tables and stations
Handle payments and present bills
Assist with general cleaning and station duties

Skills

Leadership

Creativity

Proactivity

Mathematical skills

Oral and written expression

Effective communication

Tolerance and initiative

High organizational sense

Visual and auditory acuity

Sense of urgency

Tools

Cash handling

POS systems

Job description

The Server: sells, takes orders, and serves food and beverages to customers, ensuring they have all the necessary items to fully enjoy their order. They also keep their tables clean and organized. They present bills and handle payment. Additionally, they are responsible for general cleaning tasks and assigned stations.

What We Expect from You

We are looking for Waiters who enjoy serving customers with a strong sense of urgency and kindness. No customer in Puerto Vallarta should feel ignored. We should enjoy teamwork, effective communication, and understand that the entire restaurant is your responsibility, not just your area. Having a positive attitude with a focus on problem-solving of all kinds, being open to change, and being receptive to feedback is essential in our company. It's necessary to adapt your working style to our system and be open to changes and new processes.

The server must:

Greet all arriving, departing, or restroom‑seeking customers.
Refer to individuals with respectful adjectives.
Introduce yourself at the table with appropriate phrasing.
Recommend appetizers, main courses, and desserts.
Use the verb "would like" instead of "want."
Repeat the order.
Anticipate customer needs.
Maintain the cleanliness and tidiness of your tables at all times.
Selling is a fundamental part of the role. We measure this based on the average check per person.
We love to convey who we are on social media, so we would appreciate it if you could be part of it by liking our platforms and sharing posts to help accelerate their reach.
We firmly believe in the continuous improvement process, which is why all team members are evaluated on a monthly basis to identify areas for improvement and continue progressing.
Serving alcohol is a significant responsibility; we strictly adhere to TIPS Alcohol Certified guidelines. It's necessary to have this certification and follow the procedures.
We would love for us to align with the ideology of the experience and service we provide in Puerto Vallarta and be part of our team.

Requirements

VALUES

Kindness
Punctuality
Responsibility
Ethics
Discretion
Honesty
Respect

SKILLS AND ABILITIES

Leadership
Creativity
Proactivity
Mathematical skills
Oral and written expression
Effective communication.
(Internal: Colleagues, assistants, manager, and kitchen. External: Customers)
Tolerance and initiative
High organizational sense
Visual and auditory acuity
Sense of urgency.

MENTAL CAPACITY

Work under pressure
Concentration. Most mistakes happen when the restaurant is less busy.
Judgment and control
Own criteria for decision-making. (Common sense prevails over all rules.)

PHYSICAL CAPACITY

Ability to stand, walk, and carry heavy items for extended periods of time.
Ability to handle and maneuver trays with food and drinks.

KNOWLEDGE

Food and Beverage menu
Food and Beverage temperatures
Meat and fish cooking terms.
Sanitation and hygiene in Food and Beverage.
Basic service principles.

RESPONSIBILITIES

General equipment, tools, and facilities.
Merchandise and finished products.
If you consume, eat, or give away any unauthorized products, you are committing a crime.
Money and Values: Personal daily cash-out.

SCHEDULE

Availability to work weekends and holidays.

BENEFITS

$2 employee meal on your workdays.
25% discount on Food and Beverage at all our Puerto Vallarta restaurants.

EXPERIENCE

1 to 2 years as a waiter in a related restaurant.
1 to 2 years as an assistant waiter in a Puerto Vallarta restaurant.

UNIFORM

Black dress pants (no denim, no leggings)
Black shirt
Tie
Flower for women
Apron

Mesero

Descripción del puesto

El Mesero, Vende, toma órdenes y entrega la comida y bebida a los clientes, asegurando que tengan todos los implementos necesarios para disfrutar al máximo su pedido. Manteniendo, sus mesas limpias y ordenadas. Otorga cuentas y finaliza el pago. De igual manera es responsable de tareas adicionales de limpieza en general y estaciones asignadas.

Que esperamos de usted

Estamos buscando Meseros que les guste servir a los clientes con alto sentido de urgencia y amabilidad. Ningún cliente en Puerto Vallarta debe sentirse ignorado. Que disfrute, del trabajo en equipo, la comunicación efectiva y entienda que todo el restaurante es su responsabilidad, no solo su área. Tener una actitud positiva con enfoque en resolución de problemas de todo tipo, estar abierto al cambio y con disposición para recibir retroalimentación, es indispensable en nuestra empresa. Es necesario que adapte su estilo de trabajo a nuestro sistema y que tenga apertura a los cambios y nuevos procesos.

El mesero debe de.

Saludar a todos los clientes que llegan se van o buscan el baño.
Referirse a las personas con adjetivos de respeto.
Presentarse en la mesa con fraseología.
Recomendar aperitivo, comida y postre.
Utilizar el verbo "gustaría" en vez de "quiere".
Repetir la orden.
Adelantarse a las necesidades.
Mantener su mesa limpia y ordenadas en todo momento.
Vender es parte fundamental del puesto. Este lo medimos en base al cheque promedio por persona.
Nos encanta transmitir quienes somos en redes sociales por lo cual nos encantaría que formaras parte y nos ayudes con un like a todas nuestras plataformas y compartas los post que necesitemos acelerar su difusión.
Creemos firmemente en el proceso de mejora continua, por lo cual todos los colaboradores son evaluados mes con mes para detectar sus áreas de oportunidad y poder seguir avanzando.
Servir alcohol es una responsabilidad muy gran, nos regimos totalmente sobre la TIPS Alcohol Certified. Es necesario contar con ella y aplicar los procedimientos.
Nos encantaría que coincidiéramos en la ideología de la experiencia y servicio que otorgamos en Puerto Vallarta y formes parte de nuestro equipo.

Requerimientos

VALORES

Amabilidad
Puntualidad
Responsabilidad
Ética
Discreción
Honestidad
Respeto

HABILIDADES Y DESTREZAS

Liderazgo
Creatividad
Proactividad
Habilidad matemática
Expresión oral y escrita
Comunicación efectiva.
(Interna: Compañeros, ayudantes, gerente y cocina. Externa: Clientes)
Tolerancia e iniciativa
Alto sentido de organización
Agudeza visual y auditiva
Sentido de urgencia.

CAPACIDAD MENTAL

Trabajar bajo presión
Concentración. La mayor cantidad de errores pasan cuando esta solo el restaurante.
Juicio y control
Criterio propio para la toma de decisiones. (El sentido común reina sobre toda regla.)

CAPACIDAD FISICA

Capacidad de mantenerse de pie y caminar durante largos períodos de tiempo.
Poder sostener y maniobrar, charolas con comida y bebidas

CONOCIMIENTO

Menú de A&B
Temperaturas A&B
Términos de cocción de carnes y pescados.
Sanidad e higiene en A&B.
Principios básicos de servicio.

RESPONSABILIDADES

Equipos, herramientas e instalaciones en general.
Mercancía y productos terminados.
Si te tomas, comes o regalas algún producto no permitido, estás incurriendo en un delito.
Dinero y Valores: Corte personal del día.

HORARIO