Barista/Retail Attendant (Part Time)

Loews Hotels & Co; Atlanta (GA); Sur place; USD 19 000 - 25 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) match

Paid sick days

Vacation & holidays

Uniforms with dry cleaning

Résumé du poste

Loews Atlanta Hotel is seeking a Barista/Retail Attendant to deliver outstanding guest experiences in our Market Eleven and retail environment. You will blend quality beverage preparation, retail sales, and attentive service while upholding Loews standards of hospitality and accuracy.

The role requires guest-focused professionalism, cash handling accuracy, and a strong knowledge of menu items. You will work a flexible schedule, including weekends and holidays, in a fast-paced retail/barista

Qualifications

• Previous customer service and/or retail experience preferred.
• Barista experience preferred.
• Excellent guest service, communication, and interpersonal skills.

Responsabilités

• Greet guests politely and professionally; take and fulfill orders accurately.
• Maintain knowledge of menu items, ingredients, and presentation.
• Promote and upsell food, beverage, and retail items.
• Handle cash and POS transactions; ensure accurate end-of-shift revenue reporting.

Connaissances

Guest service

Cash handling

POS proficiency

Attention to detail

Team orientation

Upselling

Outils

POS system

Description du poste

Loews Atlanta Hotel places team members in vibrant Midtown, steps from MARTA and major attractions. The hotel features 414 guestrooms, 40,000+ square feet of event space, Exhale Spa & Fitness Center, and a signature steakhouse and sushi restaurant in a sleek 26-story tower.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits
• 401(k) & company match
• Paid Sick Days
• Vacation
• Holidays
• Paid Bereavement
• Paid Pet Bereavement Training & Development opportunities
• Career growth Tuition Reimbursement Pet Insurance Team Member Hotel Rates
• Other discounts, perks and more
• Uniforms provided with complimentary dry cleaning
• Discounted dry cleaning for non-uniformed Team Members
• On-site discounted garage parking
• Discounted MARTA transit pass program
• Complimentary meals in Team Member Café while working

Benefits are subject to eligibility and may vary by position

What We’re Looking For:

We are seeking a service-driven and detail-oriented Barista/Retail Attendant to deliver an exceptional guest experience in our Market Eleven and retail environment. This role blends quality food & beverage preparation, retail sales, and attentive service while upholding Loews Hotels' standards of hospitality, accuracy, and excellence.

Who You Are:

• Guest-Focused Professional: You take pride in creating welcoming, memorable experiences through attentive and friendly service.
• Detail-Oriented Operator: You demonstrate accuracy in cash handling, order entry, and inventory awareness.
• Knowledgeable Ambassador: You maintain a strong understanding of menu offerings, retail merchandise, and daily operating procedures.
• Action-Oriented Team Player: You collaborate effectively with teammates and contribute positively to a fast-paced environment.
• Reliable and Adaptable: You are flexible, dependable, and able to adjust priorities to meet business and guest needs.

Veterans and military spouses encouraged to apply.

What You’ll Do:

Guest Experience & Service Excellence

• Greet guests in a polite and professional manner in accordance with Loews Hotels' standards.
• Accurately take and fulfill guest orders while anticipating needs and responding promptly to requests.
• Maintain current knowledge of all menu items, including ingredients, preparation methods, presentation, and timing.
• Provide excellent customer service while promoting, suggesting, and upselling food, beverage, and retail items.
• Ensure all food and beverage items meet quality, presentation, and brand standards prior to service.

Beverage Preparation & Food Support

• Prepare and assist with the presentation of beverages and food items as required.
• Assist with side work duties and preparation tasks to support daily service flow.

Retail & Merchandising Support

• Assist in the presentation, merchandising, and sale of retail items.
• Unpack, stock, rotate, and maintain retail and perishable inventory according to established guidelines.
• Assume accountability for assigned retail products and ensure displays remain clean and organized.

Cash Handling & Point of Sale Operations

• Accurately record guest orders and process transactions using the POS system.
• Collect payment via cash, credit card, or room charge in accordance with cashiering procedures.
• Complete end-of-shift revenue reporting and cash deposits, ensuring accuracy and compliance.
• Maintain responsibility for assigned bank and follow all cash handling policies.

Operational Standards & Team Collaboration

• Maintain cleanliness and sanitary conditions in all service, retail, and public areas.
• Notify leadership promptly of operational issues, guest concerns, or unusual matters.
• Promote teamwork and maintain positive working relationships with peers and management.
• Attend required meetings and training sessions; remain current on hotel information and updates.
• Follow all safety regulations, emergency procedures, and Loews Hotels policies and standards.
• Comply with uniform, grooming, and professional appearance guidelines.

Other Responsibilities

• Demonstrate regular and reliable attendance.
• Work a flexible schedule, including weekends and holidays.
• Ability to remain on feet for extended periods and perform repetitive physical tasks including walking, bending, squatting, kneeling, and twisting throughout the shift, with or without reasonable accommodation.
• Must be able to safely lift, carry, and move items weighing up to 25 pounds in a fast-paced retail/barista environment, with or without reasonable accommodation.
• Perform other duties as assigned.

Your Qualifications Include:

• Previous customer service and/or retail experience; Barista experience preferred.
• Excellent guest service, communication, and interpersonal skills.
• Basic computer and point-of-sale proficiency.
• Strong attention to detail with the ability to multitask in a fast-paced environment.

Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.