Barista - PT

Barnes & Noble Booksellers, Inc.; Jacksonville (FL); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading company as a part-time café associate where you will engage with customers, deliver exceptional service, and maintain a welcoming environment. Your role involves making beverage recommendations, ensuring cleanliness, and supporting team goals. If you enjoy working with people and have a positive attitude, this is the perfect opportunity for you.

Qualifications

• Passionate about the products served.
• Enjoy working with people and solving problems.

Responsibilities

• Deliver beverages exceeding customer expectations.
• Maintain a clean and tidy café environment.
• Execute operational standards in a timely manner.

Skills

Customer Service

Problem Solving

Communication

Multi-tasking

Job description

FL - Jacksonville - St Johns Town Center - 2214

Classification

Part-Time

Job Summary

What You Do

1. Work on the café floor which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing, operating espresso machines) and sales floor when needed.
2. Deliver the perfect beverage that exceeds customer expectations with your ability to engage, build rapport, listen, and provide friendly, fast service as you go through a tailored order creating approach.
3. Make relevant beverage and food recommendations ensuring an engaging experience with the customers that connects them with the right products to meet their needs.
4. Ensure that the Café is welcoming to all customers by having a stocked bake case and neatly displayed merchandise.
5. Take pride in the Café and prioritize maintaining a clean and tidy environment, knowing that cleanliness encompasses all aspects of the customer experience.
6. Execute all operational standards correctly, in a timely manner, and in accordance with café standards, safety, and health codes.
7. Protect company assets by adhering to all processes and working efficiently to control waste and shrink.
8. Recognize and offer to help both customers and employees with urgency and care.

Knowledge & Experience

• Passionate about the products we serve.
• Positive and can-do attitude.
• Enjoy working with people.
• Listen to people and enjoy solving problems.
• Make correct recommendations for handcrafted beverages and food items that satisfy the customer.
• Well-organized, efficient, and able to multi-task.
• Can clearly and respectfully communicate and express oneself.

Expected Behaviors

• Treat customers as the first priority at all times.
• Take initiative and consistently grow and expand café knowledge.
• Enjoy making recommendations and engaging with others.
• Exhibit and demonstrate initiative.
• Support company goals and initiatives and be a team player.
• Show respect and kindness to fellow employees and customers.
• Accept responsibility and execute all assignments correctly and with care.
• Accept coaching and feedback from others openly.
• Be flexible and adapt to an ever-changing environment.