Barista - PT

Barnes & Noble; Ellicott City (MD); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Barista to provide exceptional service and create delightful beverages. This role involves engaging with customers, crafting inspiring drinks, and ensuring a welcoming café atmosphere. The ideal candidate will have a passion for coffee and a commitment to delivering a memorable customer experience. Join a dynamic team where your contributions will enhance the overall café experience and support the community of stores. If you thrive in a fast-paced environment and enjoy working with people, this opportunity is perfect for you.

Benefits

Employee Discount

Sick Pay

401(k)

Medical Benefits

Vision Benefits

Dental Benefits

Tuition Reimbursement

Paid Vacation

Personal Days

Company Holidays

Qualifications

• Passionate about coffee and customer service.
• Ability to make recommendations for beverages and food.
• Well-organized and efficient in a busy environment.

Responsibilities

• Deliver excellent customer service and create handcrafted beverages.
• Maintain a clean and welcoming café environment.
• Engage with customers to ensure a positive experience.

Skills

Customer Service

Problem Solving

Multi-tasking

Communication

Positive Attitude

Job description

Job Summary

As a Barista, you provide first class service to our customers with every drink you create and every cookie you bake, ensuring their experience is your top priority. You make the customer experience pleasurable and provide the perfect complement to any book. Your passion for coffee, creating inspiring drinks and your knowledge of the café ensures that customers are delighted by the handcrafted beverages you serve. You support the cluster structure and work collaboratively for the betterment of all stores in the cluster.

What You Do

1. Work on the café floor which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing, operating espresso machines) and sales floor when needed.
2. Deliver the perfect beverage that exceeds customer expectations with your ability to engage, build rapport, listen, and provide friendly, fast service as you go through a tailored order creating approach.
3. Make relevant beverage and food recommendations ensuring an engaging experience with the customers that connects them with the right products to meet their needs.
4. Ensure that the Café is welcoming to all customers by having a stocked bake case and neatly displayed merchandise.
5. Take pride in the Café and place a priority on ensuring a clean and tidy environment knowing that cleanliness encompasses all aspects of the customer experience.
6. Execute all operational standards correctly, in a timely manner and in accordance with the café standards, safety and health codes.
7. Protect company assets by adhering to all processes and working efficiently to control waste and shrink.
8. Recognize and offer to help both customers and employees with urgency and care.

Knowledge & Experience

1. Passionate about the products we serve.
2. Positive and can-do attitude.
3. Enjoy working with people.
4. Listen to people and enjoy solving problems.
5. Make correct recommendations for handcrafted beverages and food items that satisfy the customer.
6. Well-organized, efficient, and able to multi-task.
7. Can clearly and respectfully communicate and express oneself.

Expected Behaviors

1. Treat customers as the first priority at all times.
2. Take initiative and consistently grow and expand café knowledge.
3. Enjoy making recommendations and engaging with others.
4. Exhibit and demonstrate initiative.
5. Support company goals and initiatives and is a team player.
6. Show respect and kindness to fellow employees and customers.
7. Accept responsibility and execute all assignments correctly and with care.
8. Accept coaching and feedback from others openly.
9. Flexible and can adapt to an ever-changing environment.

Notes

An employee in this position can expect an hourly rate starting at $16.00.

Benefits

Part-time less than 20 hours per week: Sick pay equal to 1 hour for every 30 hours worked, Employee Discount.
Part-time 20 - 29.99 per week: 24 – 34 hours of sick time each year based on your scheduled hours, Employee Discount, 1 week of vacation your first year and 2 weeks thereafter based on your scheduled hours, 1 Personal Day your first year and 2 days thereafter, 6 Company Holidays, 401(k).
Full Time 30+ hours per week: 36-48 hours of sick time each year based on your scheduled hours, Employee Discount, 1 week of vacation your first year and 2 weeks thereafter based on your scheduled hours, 1 Personal Day your first year and 2 days thereafter, 6 Company Holidays, 401(k). Employee may enroll in Benefits for themselves and eligible dependents which includes Medical Benefits, Vision Benefits, Dental Benefits. Employee is eligible to participate in additional benefits which includes Disability, Life Insurance, Transit, Tuition Reimbursement.

Auto req ID: 81508BR

Employment Type: Part-Time

City: Ellicott City

State: Maryland

EEO Statement

As an Affirmative Action Employer, Barnes & Noble hires qualified people to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace. An essential part of this policy is providing equal employment opportunity for all. All employment practices and decisions—including those involving application procedures, recruitment or recruitment advertising, hiring, placement, job assignment, transfer, promotion, demotion, training, rates of pay or other forms of compensation, benefits, discipline, leave of absence, layoff, recall, termination and general treatment during employment—will be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances.
Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Contact [phone].