Barista - PT

Barnes & Noble; Carmel (IN); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company is seeking a café worker who is passionate about providing excellent customer service and maintaining a welcoming environment. The role involves preparing beverages, engaging with customers, and ensuring cleanliness in the café. Ideal candidates will have a positive attitude, strong communication skills, and the ability to multi-task effectively.

Qualifications

• Passionate about the products served.
• Positive and can-do attitude.
• Enjoy working with people.

Responsibilities

• Deliver the perfect beverage and provide friendly, fast service.
• Maintain cleanliness and tidiness in the café.
• Execute operational standards and assist customers effectively.

Skills

Customer Service

Problem Solving

Communication

Multi-tasking

Organizational Skills

Job description

What You Do

1. Work on the café floor, which requires physical activity such as prolonged standing, repetitive bending, lifting, climbing, and operating espresso machines, as well as on the sales floor when needed.
2. Deliver the perfect beverage that exceeds customer expectations by engaging, building rapport, listening, and providing friendly, fast service through a tailored order-creating approach.
3. Make relevant beverage and food recommendations to ensure an engaging experience that connects customers with the right products to meet their needs.
4. Ensure the café is welcoming to all customers by maintaining a stocked bake case and neatly displayed merchandise.
5. Take pride in the café environment, prioritizing cleanliness and tidiness, recognizing that cleanliness affects the overall customer experience.
6. Execute all operational standards correctly, promptly, and in accordance with café standards, safety, and health regulations.
7. Protect company assets by adhering to processes, working efficiently to control waste and shrinkage.
8. Recognize and offer assistance to both customers and employees with urgency and care.

Knowledge & Experience

• Passionate about the products served.
• Positive and can-do attitude.
• Enjoy working with people.
• Listen to customers and enjoy solving problems.
• Make correct recommendations for handcrafted beverages and food items to satisfy customers.
• Well-organized, efficient, and capable of multi-tasking.
• Communicate clearly and respectfully.

Expected Behaviors

• Prioritize customers at all times.
• Take initiative and continuously expand café knowledge.
• Enjoy making recommendations and engaging with others.
• Show initiative and support company goals and initiatives as a team player.
• Show respect and kindness to colleagues and customers.
• Accept responsibility and complete all tasks with care and accuracy.
• Be open to coaching and feedback.
• Be flexible and adaptable to a constantly changing environment.

Barnes & Noble, Inc., is an American bookseller.

Notice

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