Barista - PT

Barnes & Noble; Canton (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the bookselling sector is seeking enthusiastic café staff to create an exceptional customer experience. In this dynamic role, you will engage with customers, make personalized beverage recommendations, and maintain a tidy café environment. Your passion for service and ability to connect with people will be key in delivering the perfect beverage and ensuring customer satisfaction. Join a team that values initiative, teamwork, and a positive attitude as you contribute to a welcoming atmosphere that delights every visitor.

Qualifications

• Passionate about the products served and enjoys working with people.
• Well-organized, efficient, and able to multi-task effectively.

Responsibilities

• Deliver excellent customer service by engaging and building rapport with customers.
• Ensure the café environment is clean, welcoming, and well-stocked.

Skills

Customer Service

Problem Solving

Multi-tasking

Communication

Sales Skills

Job description

What You Do

• Work on the café floor which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing, operating espresso machines) and sales floor when needed.
• Deliver the perfect beverage that exceeds customer expectations with your ability to engage, build rapport, listen, and provide friendly, fast service as you go through a tailored order creating approach.
• Make relevant beverage and food recommendations ensuring an engaging experience with the customers that connects them with the right products to meet their needs.
• Ensure that the Café is welcoming to all customers by having a stocked bake case and neatly displayed merchandise.
• Take pride in the Café and place a priority on ensuring a clean and tidy environment, knowing that cleanliness encompasses all aspects of the customer experience.
• Execute all operational standards correctly, in a timely manner, and in accordance with the café standards, safety, and health codes.
• Protect company assets by adhering to all processes and working efficiently to control waste and shrink.
• Recognize and offer to help both customers and employees with urgency and care.

Knowledge & Experience

• Passionate about the products we serve.
• Positive and can-do attitude.
• Enjoy working with people.
• Listen to people and enjoy solving problems.
• Make correct recommendations for handcrafted beverages and food items that satisfy the customer.
• Well-organized, efficient, and able to multi-task.
• Can clearly and respectfully communicate and express oneself.

Expected Behaviors

• Treat customers as the first priority at all times.
• Take initiative and consistently grow and expand café knowledge.
• Enjoy making recommendations and engaging with others.
• Exhibit and demonstrate initiative.
• Support company goals and initiatives and be a team player.
• Show respect and kindness to fellow employees and customers.
• Accept responsibility and execute all assignments correctly and with care.
• Accept coaching and feedback from others openly.
• Be flexible and adaptable to an ever-changing environment.

Barnes & Noble, Inc., is an American bookseller.