Barista - PT

Barnes & Noble; Hackensack (NJ); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company in the bookselling industry seeks a Café Team Member to provide exceptional customer service and beverage preparation. The role involves engaging with customers, maintaining a clean café environment, and ensuring operational standards are met. Ideal candidates are passionate about food and beverages, possess a positive attitude, and enjoy working in a team-oriented environment.

Qualifications

• Passionate about the products served.
• Enjoy working with people and solving problems.
• Well-organized and efficient.

Responsibilities

• Deliver beverages that exceed customer expectations.
• Maintain cleanliness and tidiness in the café.
• Execute operational standards accurately.

Skills

Customer Engagement

Problem Solving

Multitasking

Communication

Job description

What You Do

1. Work on the café floor, which requires physical activity such as prolonged standing, repetitive bending, lifting, climbing, and operating espresso machines, as well as on the sales floor when needed.
2. Deliver the perfect beverage that exceeds customer expectations through engaging, building rapport, listening, and providing friendly, fast service with a tailored order-creating approach.
3. Make relevant beverage and food recommendations to ensure an engaging experience that connects customers with the right products to meet their needs.
4. Ensure that the café is welcoming to all customers by keeping the bake case stocked and merchandise neatly displayed.
5. Take pride in the café environment by maintaining cleanliness and tidiness, recognizing that cleanliness impacts the overall customer experience.
6. Execute all operational standards accurately, promptly, and in accordance with café standards, safety, and health regulations.
7. Protect company assets by adhering to procedures, working efficiently to control waste and shrinkage.
8. Recognize and assist customers and employees with urgency and care.

Knowledge & Experience

• Passionate about the products we serve.
• Positive attitude and proactive approach.
• Enjoy working with people.
• Listen actively and enjoy solving problems.
• Make correct recommendations for handcrafted beverages and food items to satisfy customers.
• Well-organized, efficient, and capable of multitasking.
• Communicate clearly and respectfully.

Expected Behaviors

• Prioritize customers at all times.
• Take initiative and continuously expand café knowledge.
• Enjoy making recommendations and engaging with customers.
• Demonstrate initiative and support company goals and initiatives as a team player.
• Show respect and kindness to colleagues and customers.
• Accept responsibility and perform all tasks accurately and carefully.
• Be open to coaching and feedback.
• Adapt flexibly to changing environments.

Barnes & Noble, Inc., is an American bookseller.

Notice

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