Barista: Craft Coffee & Customer Experience Pro

Kroger Family of Companies; Elkhorn Precinct (NE); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Family of Companies is seeking a dedicated team member for our coffee shop environment. You will greet customers, answer questions about products, and ensure accurate preparation and serving of beverages in line with shop standards.

Responsibilities include maintaining product quality, promotions awareness, and collaborating with coworkers to meet store goals while handling transactions responsibly. The role requires strong communication and a commitment to safety and customer

Qualifications

• Excellent customer service skills.
• Any previous comparable experience.

Responsibilities

• Create an environment that makes customers feel welcome and appreciated by answering questions about products and store offerings.
• Gain knowledge of department products and respond to questions with informed recommendations.
• Collaborate with coworkers to promote teamwork and achieve store goals.
• Prepare beverage selections to recipe and standards; handle transactions using company practices.
• Offer product samples and inform customers about coffee shop specials.
• Provide customers with fresh products in correct portion sizes to minimize shrink.
• Recommend coffee shop items to meet customer needs and orders.
• Operate coffee shop equipment (refrigerators, freezers, slicers, ovens) and prepare/label/inventory ingredients.
• Check product quality and review sell-by dates; take necessary action when needed.
• Label, stock, and inventory department merchandise; report discrepancies to management.
• Stay current with ads and promotions; communicate to customers.
• Follow safety procedures and regulations; identify unsafe conditions and notify management.
• Inspect equipment; report items needing repair to maintenance.
• Report accidents and safety risks to store management; comply with policies.
• Ability to work in a high-paced environment and resolve conflicts professionally.
• Act with honesty and integrity in dealing with customers and business information.
• Follow directions and seek help to resolve issues for customers and business needs.
• Provide support to customers including minors, individuals with special needs, and older adults.

Skills

Excellent customer service skills

Job description

Kroger Family of Companies is seeking a dedicated team member for our coffee shop environment. You will greet customers, answer questions about products, and ensure accurate preparation and serving of beverages in line with shop standards.

Responsibilities include maintaining product quality, promotions awareness, and collaborating with coworkers to meet store goals while handling transactions responsibly. The role requires strong communication and a commitment to safety and customer