Barista: Coffee Craft & Customer Experience Pro

Kroger; Windsor (CO); On-site; USD 28,000 - 36,000; Full time

Job summary

Kroger is seeking a customer service associate to deliver exceptional service in a coffee shop environment. You will answer questions, prepare beverages to standard recipes, handle transactions, and promote teamwork to meet store goals.

The role requires knowledge of products, the ability to upsell items, maintain freshness, and comply with safety and food handling guidelines. A friendly, reliable approach is essential.

Qualifications

• Excellent customer service skills required.
• Ability to work in a fast-paced environment.
• Willingness to learn product knowledge.

Responsibilities

• Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit.
• Answer questions regarding products sold within the department and store.
• Gain knowledge of products and respond to questions and make suggestions.
• Collaborate with associates and promote teamwork to achieve store goals.
• Prepare beverages to recipe and standards and complete transactions using company practices.
• Offer product samples and inform customers of coffee shop specials.
• Provide customers with fresh products in correct portion sizes to prevent shrink.
• Recommend coffee shop items to customers to meet their needs.
• Use all equipment in coffee shop according to guidelines; label and inventory ingredients.
• Check product quality and review sell-by dates, taking appropriate action.
• Label, stock and inventory department merchandise.
• Report discrepancies to the department manager.
• Stay current with ads and promotions.
• Adhere to safety procedures and food safety guidelines.

Skills

Customer service

Communication

Job description

Kroger is seeking a customer service associate to deliver exceptional service in a coffee shop environment. You will answer questions, prepare beverages to standard recipes, handle transactions, and promote teamwork to meet store goals.

The role requires knowledge of products, the ability to upsell items, maintain freshness, and comply with safety and food handling guidelines. A friendly, reliable approach is essential.