Barista

French Truck Coffee; New Orleans (LA); On-site; USD 15,000 - 21,000; Full time

Job summary

French Truck Coffee is seeking a Barista in New Orleans, LA. You will greet customers, take orders, and prepare coffee, tea, and pastries, while upholding our standards of quality and service.

Responsibilities include operating brew equipment, maintaining cleanliness, and working as part of a collaborative cafe team to deliver an excellent customer experience.

Qualifications

• Previous barista experience preferred but not required.
• Excellent verbal communication skills.
• Excellent interpersonal skills.
• Strong commitment to safety, quality and continuous improvement.
• Strong organizational skills and accountability.

Responsibilities

• Greet customers and provide customer-first service.
• Operate brew equipment and prepare drinks.
• Process orders accurately and promptly.
• Maintain cleanliness of shop, dining area, bathrooms, and service bar.
• Communicate maintenance issues to leadership in a timely manner.
• Assist teammates and work as part of a cafe team.

Skills

Verbal communication

Interpersonal skills

Customer service

Safety and quality

Organizational skills

Job description

Description

Our Baristas function as the direct line to our customers. They are tasked with providing excellent customer service and maintaining a working knowledge of the products we offer. They take customer orders and prepare various items from coffee to tea and pastries as well. Our Baristas work as a team at each location striving to deliver the excellent quality and experience our customers expect from us.

Essential Job Functions

• Greets every customer and exhibits customer first attitude, exuding the 5 Steps of Customer Service
• Maintains punctual attendance
• Follows all recipes and standards - drink builds, cleanliness, workflow and customer service
• Properly operates all brew equipment
• Processes and completes customer’s orders in timely friendly manner
• Understands various barista responsibilities - floater, register, bar, etc.
• Responsible for overall general tidiness of shop / cafe - including service bar, dining room, bathrooms, dish area, storage areas
• Complete deep cleaning tasks as outline in checklists from management team
• Inform leadership team of any maintenance issues in a timely manner
• Properly handle any guest issues or complaints as outlined in the training materials and by leadership team
• Performs other duties as assigned

Requirements

Education/Experience Requirements

Previous barista experience preferred but not required

Skills/Qualifications

• Excellent verbal communication skills
• Excellent interpersonal skills
• Meet all customer service expectations and standards in interactions with customers and fellow team members
• Must possess a strong commitment to safety, quality, and continuous improvement with a hands-on, cooperative approach in a team environment
• Strong organizational skills and accountability in completing all tasks in a thorough, accurate and timely manner

Working Conditions & Physical Demands

• Able to lift up to 50 pounds
• Able to stand for prolonged periods of time frequently
• Mix of standard office, manufacturing, and retail store environments