Barista

Crescent Hotels & Resorts; Newark (NJ); On-site; USD 21,000 - 26,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a friendly barista to educate guests on our menu, take orders, brew beverages, and keep the café clean and stocked. You will greet customers, make recommendations, and handle payments, ensuring an excellent guest experience.

Experience is not required, but preferred. Attention to detail on roast, dairy, and syrup preferences, plus health and safety compliance, are important. Training will be provided.

Qualifications

• Strong customer service mindset and communication skills.
• Knowledge of brewing methods and specialty drinks.
• Willingness to learn and maintain a clean, presentable store.

Responsibilities

• Greet customers immediately and engage them before taking orders.
• Educate customers on menu items and make recommendations; up-sell when appropriate.
• Take accurate orders and process payments (cash and card).
• Prepare and serve beverages following recipes and ensure quality.

Skills

Customer service

Brewing methods

Specialty drinks

Cleanliness & organization

Job description

Barista responsibilities include educating customers on our menu, making recommendations based on the customer's preferences, taking orders, up-selling special items, and keeping the facility clean and stocked. To be successful in this role, a barista should have customer service skills, knowledge of brewing methods and specialty drinks, and a motivation to keep the store clean and presentable (while experience is not required, it is preferred).

Ultimately, the barista ensures an excellent experience for our guests.

First Priority - Customers:

• Immediately greet customers as they arrive
• Engage customers before taking orders (i.e. "How are you today?")
• Educate customers on menu items and answer any questions they ask
• Discern customer's preferences and make recommendations accordingly, potentially up-selling
• Take orders while paying attention to details (i.e. preferences of roast, dairy and syrup)
• Receive and process payments (cash and credit cards)
• Serve prepared food, like cookies, pastries and muffins
• Prepare and serve beverages following recipes

Second Priority - Between Customers:

• Keep the bar area and equipment clean
• Brew drip coffee as needed
• Maintain an empty dirty dish bin
• Wash and put away dishes in the kitchen
• Fill the drinking water container, mason cup tray, and buffet items
• Maintain a clean dining area, sanitizing tables and chairs, and sweeping crumbs off of the floor
• Maintain stock of syrups, bar fridge, pastries, bagged coffee and merchandise
• Complete tasks on the checklist (for the appropriate shift) with initials by completed tasks, working ahead to ensure completion before the shift is over.
• Complete daily tasks as possible (first shift), and complete before end of day (second shift)
• If there is time and it is appropriate, complete items on the next shift's checklist
• If the above is complete, ask your manager for something to do
• Notice if equipment operates properly and report any maintenance needs
• Comply with health and safety regulations

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.