Bariatric Program Front Desk & Admin Specialist

Kettering Health; Centerville (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Kettering Health is seeking a Medical Office Assistant to support patient care and access in a medical office or outpatient setting. You will help maintain a welcoming environment, manage front desk tasks, and ensure accurate recordkeeping in the EHR.

Responsibilities include greeting patients, scheduling appointments, collecting insurance and billing information, assisting with billing inquiries, and upholding HIPAA and safety standards. This role emphasizes teamwork and patient-first service.

Qualifications

• High school diploma or equivalent.
• Basic computer proficiency, including use of electronic health record (EHR) systems
• Strong written and verbal communication
• Attention to detail
• Ability to multitask and prioritize
• Customer service orientation
• Basic understanding of medical terminology
• Ability to maintain confidentiality and comply with HIPAA regulations

Responsibilities

• Greet and check in patients and visitors, ensuring a professional and welcoming environment.
• Schedule, confirm, and coordinate patient appointments using electronic scheduling systems.
• Collect and verify patient demographic, insurance, and billing information; process co-payments and assist with billing inquiries.
• Answer and direct incoming phone calls, responding to patient questions or routing calls appropriately.
• Assist patients in completing intake forms and consent documents, ensuring accuracy and completeness.
• Maintain and update patient records in the electronic health record (EHR) system, scanning and uploading documents as needed.
• Verify insurance eligibility and benefits, and assist with processing insurance claims.
• Order and monitor inventory of office and medical supplies, notifying appropriate staff of low stock.
• Support compliance with HIPAA, OSHA, infection control, and organizational safety standards.
• Participate in team meetings and quality improvement activities as requested.

Skills

EHR systems

Communication

Attention to detail

Multitasking

Customer service

Medical terminology

HIPAA compliance

Basic computer proficiency

Education

High school diploma or equivalent

Job description

Kettering Health is seeking a Medical Office Assistant to support patient care and access in a medical office or outpatient setting. You will help maintain a welcoming environment, manage front desk tasks, and ensure accurate recordkeeping in the EHR.

Responsibilities include greeting patients, scheduling appointments, collecting insurance and billing information, assisting with billing inquiries, and upholding HIPAA and safety standards. This role emphasizes teamwork and patient-first service.