Patient Care Admin & Front Desk Specialist

Kettering Health Network; Beavercreek (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Kettering Health is seeking a Medical Office Assistant to support patient care, safety, and access by performing administrative tasks in a medical office or outpatient setting, ensuring a welcoming environment for patients and visitors.

You will greet patients, schedule and coordinate appointments, collect demographics and billing information, process co-pays, and maintain accurate EHR records.

Qualifications

• High school diploma or equivalent is required.
• Proficiency with electronic health record (EHR) systems is required.
• Strong written and verbal communication and attention to detail are essential.
• Ability to multitask, prioritize, and provide excellent customer service.
• Knowledge of HIPAA regulations and patient confidentiality.

Responsibilities

• Greet and check in patients with a professional, welcoming manner.
• Schedule, confirm, and coordinate patient appointments using electronic scheduling.
• Collect and verify patient demographics, insurance, and billing information; assist with billing inquiries.
• Answer and direct incoming calls and respond to patient questions.
• Assist patients with intake forms and consent documents; ensure accuracy.
• Maintain and update patient records in the EHR; scan and upload documents.
• Verify insurance eligibility and assist with claims processing.
• Order and monitor inventory of office and medical supplies; flag low stock.
• Support HIPAA, OSHA, infection control, and safety standards.
• Participate in team meetings and quality improvement activities.

Skills

Basic computer proficiency

Strong written and verbal communi

Attention to detail

Multitask and prioritize

Customer service orientation

Medical terminology knowledge

HIPAA compliance awareness

Outlook

Word

Teams

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Kettering Health is seeking a Medical Office Assistant to support patient care, safety, and access by performing administrative tasks in a medical office or outpatient setting, ensuring a welcoming environment for patients and visitors.

You will greet patients, schedule and coordinate appointments, collect demographics and billing information, process co-pays, and maintain accurate EHR records.