Bar Operations Supervisor | Guest Service & Training Lead

Bally's Lincoln Twin River - Bally's Tiverton Twin River; Lincoln (RI); On-site; USD 40,000 - 60,000; Full time

Job summary

Bally's Lincoln Twin River - Bally's Tiverton Twin River is seeking an experienced Bar Operations Supervisor to oversee day-to-day bar operations, assist in staffing, train bartenders on POS and company rules, and uphold state regulations. The role supports guest service, handles guest and employee issues, assists with inventory and payroll tools, and ensures adherence to policies.

Nights and weekends are required in a fast-paced gaming environment.

Qualifications

• Experience supervising bar operations
• Knowledge of state regulations and company policies
• Experience with POS and payroll systems

Responsibilities

• Assist in overseeing day-to-day bar operations
• Help manage staff schedules to meet staffing levels
• Train bartenders on POS and company rules
• Inform bartenders of new rules and state laws
• Investigate guest or staff issues
• Maintain customer service standards
• Assist with monthly inventory and beverage control
• Monitor staff performance and service quality
• Ensure payroll and clock-in/out accuracy
• Uphold company policies and procedures
• Maintain knowledge of promotions and union contacts

Skills

Operations management

Staff scheduling

POS training

Regulatory compliance

Guest service

Inventory control

Payroll integration

Time clock management

POS system knowledge

Promotions knowledge

Union relations

Tools

Point-of-Sale system

E-time payroll

Job description

Bally's Lincoln Twin River - Bally's Tiverton Twin River is seeking an experienced Bar Operations Supervisor to oversee day-to-day bar operations, assist in staffing, train bartenders on POS and company rules, and uphold state regulations. The role supports guest service, handles guest and employee issues, assists with inventory and payroll tools, and ensures adherence to policies.

Nights and weekends are required in a fast-paced gaming environment.