Banquets Captain

DoubleTree by Hilton Hotel Portland; South Portland (ME); On-site; USD 42,000 - 54,000; Full time

Job summary

DoubleTree by Hilton Hotel Portland is seeking a Banquet Captain to oversee and coordinate our event catering services. You will lead a team to deliver exceptional service and ensure the success of each event.

Responsibilities include supervising banquet operations, training staff, and collaborating with planners to meet client requirements while maintaining quality, safety, and guest satisfaction.

Qualifications

• Proven experience as a Banquet Captain or similar role in hospitality or event management.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work efficiently under pressure and handle multiple events simultaneously.
• Knowledge of food and beverage service standards.
• Attention to detail and organizational skills.
• Flexibility to work evenings, weekends, and holidays as required.
• High school diploma or equivalent; hospitality certification preferred.

Responsibilities

• Supervise and coordinate all aspects of banquet events, including setup, service, and breakdown.
• Lead and motivate banquet staff to ensure high standards of service and professionalism.
• Collaborate with event planners and clients to understand event requirements and special requests.
• Ensure timely and accurate execution of event timelines and service sequences.
• Monitor and maintain cleanliness, safety, and sanitation standards in banquet areas.
• Manage inventory and ensure proper setup of tables, linens, and equipment.
• Address and resolve any issues or guest concerns promptly and professionally.
• Assist with training and development of banquet staff to uphold service excellence.

Skills

Leadership

Team management

Communication

Attention to detail

Flexibility

Education

High School Diploma or equivalent

Hospitality certification preferred

Job description

Description

Banquet Captain

Doubletree Portland is seeking a dedicated and experienced Banquet Captain to oversee and coordinate our event catering services. This role offers an exciting opportunity to lead a team in delivering exceptional service and ensuring the success of each event. If you have strong leadership skills, attention to detail, and a passion for hospitality, we invite you to join our dynamic team.

Key Responsibilities:

• Supervise and coordinate all aspects of banquet events, including setup, service, and breakdown
• Lead and motivate banquet staff to ensure high standards of service and professionalism
• Collaborate with event planners and clients to understand event requirements and special requests
• Ensure timely and accurate execution of event timelines and service sequences
• Monitor and maintain cleanliness, safety, and sanitation standards in banquet areas
• Manage inventory and ensure proper setup of tables, linens, and equipment
• Address and resolve any issues or guest concerns promptly and professionally
• Assist with training and development of banquet staff to uphold service excellence

Skills and Qualifications:

• Proven experience as a Banquet Captain or similar role in hospitality or event management
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Ability to work efficiently under pressure and handle multiple events simultaneously
• Knowledge of food and beverage service standards
• Attention to detail and organizational skills
• Flexibility to work evenings, weekends, and holidays as required
• High school diploma or equivalent; hospitality or related certification preferred

Join our team at the Doubletree Portland and be part of a vibrant, customer-focused environment that values growth, teamwork, and excellence. We offer competitive compensation, opportunities for advancement, and a supportive workplace culture committed to your professional development.

EOE

Requirements

• Provide guests with the finest quality of service at all times and in a warm and enthusiastic manner.
• Continuously monitor the guest’s service level and comfort at all times.
• Have a comprehensive knowledge of all menu items, specials, beverages, wines, etc.
• Serve all items utilizing appropriate china, glassware, silverware, garnish, and condiments.
• Immediately relay guest compliments or complaints to management.
• Meet with function group leader to determine last minute changes and discuss various setup arrangements.
• Ensure proper cleaning of all equipment after function is completed.
• Supervise assigned banquet personnel throughout functions.
• Assist staff with room set ups, food service, and clean up when necessary.
• Maintain StepStone and hotel standards of food, beverage, and quality guest service.
• Ensure guest satisfaction by delivery of an exceptional product.
• Complete Supply Requisitions
• Create Bill and deliver to client for review and editing