Banquets Captain

StepStone-Hospitality-Inc; Portland (ME); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Opportunities for advancement

Supportive workplace culture

Job summary

Doubletree Portland is seeking a dedicated Banquet Captain to oversee and coordinate our event catering services. You will lead a team to deliver exceptional service and ensure event success, with a focus on attention to detail and guest satisfaction.

Join a dynamic team that emphasizes growth, teamwork, and excellence, offering competitive compensation and opportunities for advancement in a supportive workplace culture.

Qualifications

• Proven experience as a Banquet Captain or similar role in hospitality or event management.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work efficiently under pressure and handle multiple events simultaneously.
• Knowledge of food and beverage service standards.

Responsibilities

• Supervise and coordinate all aspects of banquet events, including setup, service, and breakdown.
• Lead and motivate banquet staff to ensure high standards of service and professionalism.
• Collaborate with event planners and clients to understand event requirements and special requests.
• Ensure timely and accurate execution of event timelines and service sequences.
• Monitor and maintain cleanliness, safety, and sanitation standards in banquet areas.
• Manage inventory and ensure proper setup of tables, linens, and equipment.
• Address and resolve any issues or guest concerns promptly and professionally.
• Assist with training and development of banquet staff to uphold service excellence.

Skills

Leadership

Communication

Team management

Service standards

Detail orientation

Flexibility

Education

High school diploma or equivalent

Hospitality certification

Job description

Description

Banquet Captain

Doubletree Portland is seeking a dedicated and experienced Banquet Captain to oversee and coordinate our event catering services. This role offers an exciting opportunity to lead a team in delivering exceptional service and ensuring the success of each event. If you have strong leadership skills, attention to detail, and a passion for hospitality, we invite you to join our dynamic team.

Key Responsibilities:

• Supervise and coordinate all aspects of banquet events, including setup, service, and breakdown
• Lead and motivate banquet staff to ensure high standards of service and professionalism
• Collaborate with event planners and clients to understand event requirements and special requests
• Ensure timely and accurate execution of event timelines and service sequences
• Monitor and maintain cleanliness, safety, and sanitation standards in banquet areas
• Manage inventory and ensure proper setup of tables, linens, and equipment
• Address and resolve any issues or guest concerns promptly and professionally
• Assist with training and development of banquet staff to uphold service excellence

Skills and Qualifications:

• Proven experience as a Banquet Captain or similar role in hospitality or event management
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Ability to work efficiently under pressure and handle multiple events simultaneously
• Knowledge of food and beverage service standards
• Attention to detail and organizational skills
• Flexibility to work evenings, weekends, and holidays as required
• High school diploma or equivalent; hospitality or related certification preferred

Join our team at the Doubletree Portland and be part of a vibrant, customer-focused environment that values growth, teamwork, and excellence. We offer competitive compensation, opportunities for advancement, and a supportive workplace culture committed to your professional development.

EOE

Requirements

• Provide guests with the finest quality of service at all times and in a warm and enthusiastic manner.
• Continuously monitor the guest’s service level and comfort at all times.
• Have a comprehensive knowledge of all menu items, specials, beverages, wines, etc.
• Serve all items utilizing appropriate china, glassware, silverware, garnish, and condiments.
• Immediately relay guest compliments or complaints to management.
• Meet with function group leader to determine last minute changes and discuss various setup arrangements.
• Ensure proper cleaning of all equipment after function is completed.
• Supervise assigned banquet personnel throughout functions.
• Assist staff with room set ups, food service, and clean up when necessary.
• Maintain StepStone and hotel standards of food, beverage, and quality guest service.
• Ensure guest satisfaction by delivery of an exceptional product.
• Complete Supply Requisitions
• Create Bill and deliver to client for review and editing