Banquets - Banquet Captain @ Meritage Resort

TMR Operations, LLC; United States; On-site; USD 19,000 - 27,000; Full time

Job summary

Pacific Hospitality Group is seeking a Banquet Captain in the United States to supervise banquet staff during events, ensuring flawless food and beverage service and guest satisfaction.

Responsibilities include reviewing BEOs, coordinating with kitchen and bar teams, leading pre-event briefings, managing timelines, and maintaining health and safety standards. The position offers an hourly wage of $16.50 and opportunities to mentor staff.

Qualifications

• Previous banquet, catering, or hospitality supervisory experience required.

Responsibilities

• Supervise banquet servers, bartenders, and housemen during events to ensure smooth service.
• Review BEOs and confirm event details including timing, menus, room setups, and special requests.
• Conduct pre-event briefings with staff to communicate assignments and service standards.
• Oversee banquet room setups to meet hotel/venue standards.
• Monitor service during events and address issues promptly.
• Coordinate with kitchen and bar teams to ensure timely delivery of food and beverages.
• Interact with guests to ensure satisfaction and resolve concerns.
• Manage event timelines from start to finish.
• Direct breakdown and reset of banquet spaces post-event and safe storage of equipment.
• Maintain inventory of banquet supplies and report shortages to management.
• Assist with training and mentoring banquet staff on service techniques.
• Ensure compliance with health, safety, and sanitation regulations.

Job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

The hourly rate for this opportunity is $16.50 an hour.

Position Summary:

The Banquet Captain is responsible for supervising and directing banquet staff during events to ensure flawless execution of food and beverage service. This role acts as the on-the-floor leader, ensuring that setups, service, and breakdowns are completed according to Banquet Event Orders (BEOs) and established standards. The Banquet Captain ensures guest satisfaction by maintaining high levels of service, efficiency, and professionalism throughout each function.

Key Responsibilities:

• Supervise banquet servers, bartenders, and housemen during events, providing direction and support to ensure smooth service.
• Review Banquet Event Orders (BEOs) and confirm all event details including timing, menus, room setups, and special requests.
• Conduct pre-event briefings with staff to communicate assignments, service standards, and event flow.
• Oversee the setup of banquet rooms to ensure accuracy, cleanliness, and presentation meet hotel/venue standards.
• Actively monitor service during events, assisting staff as needed and addressing issues promptly.
• Coordinate with the kitchen and bar teams to ensure food and beverage are delivered on time and at the correct standards.
• Interact with guests during events to ensure satisfaction, resolving any concerns quickly and professionally.
• Manage event timelines, ensuring service runs smoothly from start to finish.
• Direct the breakdown and resetting of banquet spaces post-event, ensuring proper storage and care of equipment.
• Maintain inventory of banquet supplies and report needs or shortages to management.
• Assist with training and mentoring banquet staff on service techniques, guest interaction, and company standards.
• Ensure compliance with health, safety, and sanitation regulations at all times.

Qualifications & Skills:

• Previous banquet, catering, or hospitality supervisory experience required.
• Strong leadership and communication skills with the ability to motivate and guide a team.
• Excellent organizational skills and attention to detail.
• Ability to remain calm and professional in a fast-paced, high-pressure environment.
• Strong knowledge of food and beverage service standards.
• Flexibility to work evenings, weekends, and holidays as dictated by event schedules.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At Pacific Hospitality Group, we believe in empowering team members as entrepreneurial thinkers who create value through integrity, vision, humility, and personal accountability. Guided by the principles of Principled Entrepreneurship, we foster an environment where individuals are encouraged to challenge the status quo, act with purpose, and take ownership of their impact.

We support our team in discovering their unique gifts, continuously growing their capabilities, and contributing meaningfully—not just to our business, but to the lives of our guests, communities, and one another.

If you're ready to grow with a team that values fulfillment and humility, start your journey with us—discover the opportunities waiting for you at Pacific Hospitality Group.