Banquet Supervisor - Stateside Live!

ENT1009ECIL; Philadelphia (Philadelphia County); On-site; USD 42,000 - 56,000; Full time

Job summary

Stateside Live! in Philadelphia is seeking a Banquet Supervisor to oversee day-of banquet operations, ensuring top-notch service and adherence to event orders.

You will lead a team, coordinate with kitchen and AV, and maintain inventory and equipment readiness for continuous event excellence. The role requires strong English communication, prior supervisory experience in banquets or F&B, and excellent time management.

Qualifications

• High school diploma or GED required.
• At least 1 year of banquet/FOH supervisory experience.
• Fluent English communication is required.
• Strong time management and organizational skills.

Responsibilities

• Maintain quality and service standards per venue guidelines.
• Supervise day-of banquets; assign work and enforce policies.
• Ensure setups and service align with banquet event orders.
• Coordinate with kitchen and AV for menu timing and technical needs.
• Greet guests and handle requests and complaints professionally.
• Review guest checks with clients and obtain signatures.
• Maintain inventory security and replenish supplies as needed.
• Prepare equipment for next day and keep facilities clean.
• Promote teamwork with other departments.

Skills

Fluent English

Team leadership

Education

High school diploma or GED

Job description

Stateside Live! is ahospitality and entertainment district centered in the heart of the South Philadelphia Sports Complex. The one-of-a-kind venue features multiple restaurants, bars,and entertainment choices, including: PBR Philly: Coors Banquet Bar, 1100 Social, Miller Time Beer Hall, Live! Arena which includes: Birra Peroni, Chickie’s and Pete’s, Geno’s Steaks, and Lorenzo and Sons Pizza. Voted Philadelphia’s No. 1 Sports Bar by Philadelphia Magazine, Stateside Live! is a joint partnership between Philadelphia-based Comcast Spectacor and Baltimore-based The Cordish Companies.

Banquet Supervisor Responsibilities include, but are not limited to:

• Maintain quality, service and operating standards as established by the venue to ensure quality and consistency.
• Supervise day of banquets which includes, communicating objectives to team members working the events, scheduling/assigning work, and communicating and enforcing policies and procedures.
• Ensure that rooms are set-up and service delivery is carried out according to guest expectations and banquet event order.Conduct pre-function meetings withscheduled staff and review all information pertinent to the service andset-up of groups. Inspect scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables,receptions and coffee breaks for cleanliness, attractiveness, and properlayout.
• Meetwith Kitchen Staff to review scheduled groups’ menu. Ensure agreement of delivery times,amounts, and arrangements. Coordinate any AV equipment, or other technical needs
• Ensure guests are greeted upon arrival. Respond to guest requests and complaints in a prompt andprofessional manner.Establish and implement appropriate service recovery guidelines according to in order toensure total guest satisfaction.
• Review guest check with client after function and obtain signature.
• Maintainprocedures to (1) ensure the security and proper storage of banquet inventory and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize misuse and breakage of china, glassware, linen, and supplies and to ensure that no re-usablegoods are wasted. Establish par levels for supplies and equipment.
• Ensurethat equipment is prepared for the following day’s work. Ensure that all banquet equipment is inproper operational condition and is cleaned on a regular basis. Ensure that all banquet facilities arecleaned, vacuumed, and properly stocked according to anticipated businessvolumes.
• Ensure the guests'total satisfaction.
• Promote teamwork and quality service through daily communication and coordination with other departments.

Banquet Supervisor Qualifications

• A high school diploma or GED equivalent required.
• Must have at least 1 years’ experience with banquets andfood and beverage operations training and operations, including one year supervisory experience, or an equivalent combination of education and experience.
• Must speak fluent English.
• Proven ability to lead a team and communicate efficiently, both verbally and in writing.
• Exceptional time management and organization skills.
• Communication skills are utilized asignificant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the brand and the Company.

The Banquet Supervisor position requires the ability to perform the following:

• Handling, carrying or lifting items weighing up to 75 pounds (tables, chairs, trays, etc.)
• Moving about the function areas.
• Moving about the outlet(s)
• Handling objects, products
• Bending, stooping, standing, and kneeling
• Withstand potential climate temperature changes in assigned work area.