Banquet Supervisor - Stateside Live!

Live! Hospitality & Entertainment; Philadelphia (Philadelphia County); Presencial; USD 40.000 - 60.000; Jornada completa

Descripción de la vacante

A premier hospitality venue in Philadelphia is seeking a Banquet Supervisor to ensure quality and service standards during events. In this role, you will supervise staff, manage guest interactions, and maintain banquet setups. Candidates must have at least one year of experience in food and beverage operations, a high school diploma, and excellent leadership skills. Join a dynamic team dedicated to delivering exceptional service.

Formación

• At least 1 year of experience with banquets and food and beverage operations training.
• Proven ability to lead a team and communicate efficiently.
• Must speak fluent English.

Responsabilidades

• Maintain quality, service, and operating standards established by the venue.
• Supervise banquets and communicate objectives to team members.
• Ensure guest satisfaction and respond to requests and complaints.

Conocimientos

Leadership

Time management

Communication

Organization

Educación

High school diploma or GED equivalent

Descripción del empleo

Stateside Live! is a hospitality and entertainment district centered in the heart of the South Philadelphia Sports Complex. The one-of-a-kind venue features multiple restaurants, bars, and entertainment choices.

The Banquet Supervisor will be responsible for maintaining quality, service, and operating standards as established by the venue to ensure quality and consistency.

Responsibilities

• Maintain quality, service and operating standards as established by the venue to ensure quality and consistency.
• Supervise day of banquets which includes, communicating objectives to team members working the events, scheduling/assigning work, and communicating and enforcing policies and procedures.
• Ensure that rooms are set-up and service delivery is carried out according to guest expectations and banquet event order.
• Meet with Kitchen Staff to review scheduled groups’ menu.
• Ensure guests are greeted upon arrival and respond to guest requests and complaints in a prompt and professional manner.
• Review guest check with client after function and obtain signature.
• Maintain procedures to ensure the security and proper storage of banquet inventory and equipment.
• Ensure that equipment is prepared for the following day’s work and all banquet facilities are cleaned, vacuumed, and properly stocked.
• Ensure the guests' total satisfaction and promote teamwork and quality service through daily communication and coordination with other departments.

Qualifications

• A high school diploma or GED equivalent required.
• At least 1 year of experience with banquets and food and beverage operations training and operations, including one year supervisory experience.
• Must speak fluent English and have proven ability to lead a team and communicate efficiently.
• Exceptional time management and organization skills.
• Communication skills are utilized a significant amount of time when interacting with others.

Physical Requirements

• Handling, carrying or lifting items weighing up to 75 pounds.
• Moving about the function areas and outlet(s).
• Handling objects, products, bending, stooping, standing, and kneeling.
• Withstand potential climate temperature changes in assigned work area.

We are an equal opportunities employer and welcome applications from all qualified candidates.