Banquet Supervisor

ExplorUS; Oglesby (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision Plans

Paid Time Off

401k Program

Life Insurance

Disability Coverage

Reward & Recognition Program

Site Discounts

Employee Assistance Program

Job summary

ExplorUS at Starved Rock Lodge in Illinois seeks a Banquet Supervisor to oversee banquet operations, lead Housepersons, and ensure high-quality service for events. Responsibilities include training, coordinating staff, and managing A/V setup for meetings and banquets.

The role requires strong leadership, customer service excellence, and the ability to develop training programs while maintaining event quality and safety standards. Weekend/evening shifts may be required.

Qualifications

• Experience in banquet operations and service standards.
• Strong HR and safety awareness for banquet environments.
• Proven ability to build teams and motivate staff.

Responsibilities

• Implement banquet quality standards for Starved Rock Lodge.
• Train and supervise Banquet Housepersons; lead Servers/Bartenders.
• Provide A/V equipment support and test in advance.
• Ensure cleanliness and organization of banquet areas and satellite kitchen.
• Act as manager in absence of Sales & Catering Manager.
• Monitor staff performance and conduct trainings.
• Engage with customers to maintain a positive Lodge image.
• Develop ongoing training programs; manage meeting-space supplies.

Skills

Banquet operations

Customer service

Staff leadership

Organizational skills

Training & development

Interpersonal communication

Education

High school diploma

Illinois Food Sanitation License

Illinois Allergen Awareness Certification

Illinois BASSET Certification

2+ years in supervisory role

Job description

Come work in the most scenic area in Illinois, Starved Rock Lodge, nestled in beautiful Starved Rock State Park, which hosts 2.5 million visitors every year. Join our amazing team of associates working in our historic lodge, charming log cabins, beautiful retail gift stores or award-winning restaurant among the trees, canyons, and waterfalls of the park. Whether you are looking for an entry-level hospitality position or simply want to enhance your professional skills, we are the employer who believes in providing amazing associate experiences. Come join our talented team and begin your next adventure!

BANQUET SUPERVISOR - Full Time

Summary of Position

Contribute to a customer service-driven banquet operation. Personally perform, as well as supervise the activities of Banquet Housepersons in arranging meeting rooms for banquet events. Lead, motivate and inspire Banquet Servers/Bartenders to deliver consistently high-quality banquet service. Drive continuous improvement in service quality by defining and improving processes, developing staff and encouraging communication.

Responsibilities

• Implement banquet quality standards for Starved Rock Lodge
• Implement standard operating procedures for banquet meeting space arrangement and ensure that Housepersons are properly trained
• Provide needed A/V equipment for banquet events and ensure that all equipment is thoroughly tested in advance
• Ensure that the satellite kitchen and banquet areas are thoroughly cleaned and organized
• Assume management functions in the absence of the Sales & Catering Manager
• Manage performance of staff
• Greet and maintain rapport with customers, maintaining a positive image and promoting the Lodge to current and potential customers
• Develop ongoing training program
• Monitor supplies needed for meeting spaces, including tables, chairs, and linens

Requirements

• Knowledge of hospital industry, with preference given to lodge/hotel and banquet operations.
• Hands-on knowledge of the legal requirements for banquet operations, including human resources management and safety.
• Demonstrated success in building strong teams and motivating staff performance.
• Strong customer service and interpersonal communication skills.
• Demonstrated high level of organization and time management.
• Demonstrated success at managing people and delegating responsibility.
• Must be able to walk and stand for long periods of time.
• Must be able to lift up to 80 lbs. on a regular basis.
• Must be willing to work weekends, evenings, and holidays as needed.
• Must be at least 21 years of age.

Education and Experience

• High school diploma
• Illinois Food Sanitation License
• Illinois Allergen Awareness Certification
• Illinois BASSET Certification
• At least two years of experience in a supervisory role

Pay Range

$18-20/hour

Benefits

• Medical, Dental, Vision Plans
• Paid Time Off
• 401k Program
• Life Insurance
• Disability Coverage
• Reward & Recognition Program
• Site Discounts
• Employee Assistance Program

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, and all other status protected by law.