Banquet Setup Attendant (On-Call)

mainsailhotels; Tampa (FL); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, & Vision

HSA & Flexible Spending Account

Basic Life & Disability Plan

401K Retirement Plan

Paid Time Off

Holiday Pay

Career Training & Development

Tuition Reimbursement

Bereavement Leave

Employee Assistance Program (EAP)

Employee Discounts

Jury Duty benefits

Free meal for full-service hotel staff

Job summary

Epicurean Hotel in Tampa is seeking a Banquet Setup Attendant to ensure accurate setup, breakdown, and maintenance of banquet spaces. You will follow Banquet Event Orders (EOs) and provide exceptional guest service in a fast-paced environment.

The ideal candidate is detail-oriented, customer-focused, and flexible to work nights, weekends, and holidays as events require, with previous banquet or event setup experience preferred.

Qualifications

• High school diploma or equivalent preferred.
• Excellent customer service skills.
• Excellent communication skills, both verbal and written.
• Previous banquet or event setup experience in hotel or similar environment preferred.
• Professional attitude and ability to interact with guests and colleagues.

Responsibilities

• Event Setup & Breakdown: set up and break down banquet spaces per event specifications and EO s; assist with banquet functions; ensure proper placement of audio-visual equipment; maintain cleanliness of work areas.
• Event Room & Equipment Maintenance: report outages or equipment issues; maintain inventory of banquet supplies; perform minor repairs; report hazards to management.
• Guest Services & Professionalism: greet guests, handle special requests, communicate professionally using hotel devices, follow instructions, and support the banquet team.

Skills

Excellent customer service

Excellent communication

Banquet/event setup experience

Professional demeanor

Attention to detail

Flexibility including nights weekends

Education

High school diploma or equivalent

Job description

We're looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let's see if we're a fit. We hope so.

About Epicurean Hotel

Welcome to the Epicurean Hotel , a paradise for food lovers. Our passionate culinary team, led by our talented executive chef, works tirelessly to create dishes that are not only delicious but also visually stunning. We take great pride in using only the freshest, locally sourced ingredients to ensure the highest quality of our dishes.

At our hotel, we believe that indulging in the pleasures of life is the ultimate tribute to it. We invite you to join us and experience all the flavors that life has to offer. If you share our passion, we would love to cook with you and add your special ingredients to our recipe.

Overview of the role

The Banquet Setup Attendant is responsible for the accurate and efficient setup, breakdown, and maintenance of banquet spaces at the hotel. This role ensures that all events meet client expectations by following Banquet Event Orders (EOs) and providing exceptional guest service. The ideal candidate is detail-oriented, customer-focused, and capable of working in a fast-paced environment while maintaining a professional demeanor in guest interactions.

What you have

• High school diploma or equivalent preferred.
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Previous experience in banquet or event setup within a hotel or similar environment is preferred.
• Ability to interact with guests and colleagues with professionalism and a positive attitude.
• Strong attention to detail and organizational skills, with the ability to handle multiple tasks effectively.
• Flexible availability, including the ability to work nights, weekends, and holidays as event schedules require.

What you'll do

• Event Setup & Breakdown: Set up and break down banquet spaces, including arranging tables, chairs, stages, and other equipment per event specifications and BEOs. Assist with banquet functions, including setting tables, chairs, linens, and banquet equipment. Ensure the placement and setup of audio-visual equipment such as microphones, projectors, and sound systems as required. Maintain the cleanliness and order of work areas such as closets, carts, and storage spaces.
• Event Room & Equipment Maintenance: Report any light outages, broken equipment, or room disparities to the manager, paying close attention to hallway areas and event rooms. Assisted in maintaining an accurate inventory of banquet supplies such as chairs, tables, and linens and communicated inventory needs to the manager. Perform minor repairs to banquet furniture and equipment as needed, ensuring all items are safe and functional. Report any hazards or unsafe conditions immediately to the Banquet Manager.
• Guest Services & Professionalism: Acknowledge guests in all public spaces with a warm, friendly greeting and interact with them using personalization, such as using their names. Assist guests with any special requests or inquiries, ensuring professional and courteous communication at all times. Communicate professionally while using technology, such as hotel communication devices or mobile apps. Take initiative to handle assignments with limited supervision, following instructions and ensuring high-quality event setups. Perform other duties as assigned by management to provide service excellence to guests and the banquet team.

Physical Demand

• Ability to sit or stand for extended periods of time
• Ability to bend
• Ability to lift and pull 50 lbs.
• Ability to communicate clearly
• Corrected vision to normal range
• Ability to drive/transport self and others
• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress toward deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the property, the resort, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high-pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Benefits

• Full-time Associate Benefits Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
• Part-time Associate Benefits All above-listed benefits except for Medical Insurance and Holiday Pay

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender