Banquet Services Lead: Guest Experience & Setup

StepStone Hospitality; St. Louis (MO); On-site; USD 19,000 - 28,000; Full time

Job summary

StepStone Hospitality is seeking a courteous banquet server to deliver exceptional guest service during events in St. Louis. You will follow the banquet event order (BEO), greet guests, and assist with room setup, service and cleanup to maintain high standards.

Maintain a clean, safe banquet area, report guest feedback to management, and coordinate with the engineering team for maintenance needs. A strong team player with physical stamina is required to succeed in this fast-paced environment.

Qualifications

• Ability to lift up to 75 pounds.
• Ability to push, bend, stoop, upward reaching, manual dexterity.
• High school education and relevant training and experience preferred.

Responsibilities

• Ensure that details are followed from the banquet event order (BEO).
• Provide guests with the finest quality of service at all times and in a warm and enthusiastic manner.
• Ensure that the banquet area is maintained in a clean, organized, and safe condition.
• Ensure that at the close of a function and at the end of the workday, all banquet rooms are cleared and securely locked, and ensure all equipment is stored in the designated area.
• Always be present in room and greet guests upon arrival.
• Immediately relay guest compliments or complaints to management.
• Submit maintenance requests to the engineering department for broken or damaged equipment.
• Assist staff with room set ups, food service, and clean up when necessary.
• Maintain StepStone and hotel standards of food, beverage, and quality guest service.
• Ensure guest satisfaction by delivery of an exceptional product.

Skills

Guest service

Education

High school diploma or equivalent

Job description

StepStone Hospitality is seeking a courteous banquet server to deliver exceptional guest service during events in St. Louis. You will follow the banquet event order (BEO), greet guests, and assist with room setup, service and cleanup to maintain high standards.

Maintain a clean, safe banquet area, report guest feedback to management, and coordinate with the engineering team for maintenance needs. A strong team player with physical stamina is required to succeed in this fast-paced environment.