Banquet Service Specialist — Guest Experience & Perks

Hilton Garden Inn / Homewood Suites Downtown Toledo; Toledo (OH); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Insurance Day 1

PTO Day 1

Holiday pay Day 1

401(k) after 30 days

Hotel discounts worldwide

Professional development

Job summary

First Hospitality seeks hospitality staff to support banquet and dining services at our Toledo area venues. You will set up tables and events, serve food and beverages, and ensure a smooth guest experience through teamwork and attentive service.

Responsibilities include clearing dishes, maintaining banquet spaces, and providing personalized guest care. Flexible schedules accommodate mornings, evenings, weekends, and holidays.

Qualifications

• Stand and walk for hours
• Flexible work schedules including mornings, evenings, weekends, holidays
• Lift up to 30 pounds occasionally
• Grasping, writing, standing, sitting, walking, bending, listening and hearing ability and visual acuity

Responsibilities

• Set up tables and events including chairs, dance floors, silver and china
• Service food, coffee, water and other beverages
• Clear tables using proper methods for removing dishes, glassware and silverware
• Clean banquet and dining rooms during and after dining experience
• Provide attentive guest service with teamwork and empathy
• Resolve guest problems with empathy and follow-through
• Notice when guests are not satisfied and apply 100% Guest Satisfaction Guarantee as needed
• Perform other duties to provide genuine hospitality
• Set tables per hotel standards
• Prepare orders for presentation to guests
• Serve and refill beverages as needed
• Maintain banquet room and kitchen areas during and after functions

Job description

First Hospitality seeks hospitality staff to support banquet and dining services at our Toledo area venues. You will set up tables and events, serve food and beverages, and ensure a smooth guest experience through teamwork and attentive service.

Responsibilities include clearing dishes, maintaining banquet spaces, and providing personalized guest care. Flexible schedules accommodate mornings, evenings, weekends, and holidays.