Casino Services Rep Part Time

PENN Entertainment, Inc.; Council Bluffs (IA); On-site; USD 28,000 - 42,000; Full time

Job summary

PENN Entertainment invites applications for a Guest Services position in Council Bluffs. You will be the face of the property, handling guest interactions, loyalty programs, and basic transactions while upholding privacy and security standards.

We value strong communication, a friendly demeanor, and flexibility to work evenings, weekends, and holidays. Prior guest service experience is encouraged; entry-level computer skills and cash handling are a plus in this fast-paced environment.

Qualifications

• High School Diploma or GED equivalent preferred.
• Cash handling background helpful but not required.
• Experience dealing with the public.
• Excellent interpersonal, communication & guest service skills.
• Knowledge of entry level computer skills.
• Must be able to work flexible hours including evenings, weekends, holidays.
• Minimum of one year of guest service experience is strongly encouraged.

Responsibilities

• Maintain confidentiality of information disclosed by an Ameristar entity or a guest.
• Enter membership information into computer.
• Follow all gaming regulations related to this position.
• Create and issue loyalty cards for guests.
• Assist in Marketing promotions and player events.
• Redeem coins, tickets, chips and guest checks.
• Respond to reasonable guest requests or place guest in contact with appropriate person.
• Identify circumstances requiring notification and/or approval of others.
• Cooperate and follow through on assignments with the team.

Skills

Guest service

Interpersonal communication

Cash handling

Public interaction

Education

High School Diploma or GED

Tools

Basic computer skills

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity or by a guest of Ameristar Casino
• Enter membership information into computer
• Be knowledgeable of, and follow, all gaming regulations related to this position
• Create and issue loyalty cards for guests
• Assist in Marketing promotions and player events involving the promotions
• Redeem coins, tickets, chips and cash guest checks
• Respond to reasonable guest requests or place guest in contact with appropriate person for assistance
• Ability to identify circumstances or incidents that require the notification and/or approval of others
• Cooperative and able to take direction to follow through on assignments and work with the team

Requirements

• High School Diploma or GED equivalent preferred
• Cash handling background helpful but not required
• Experience dealing with the public
• Excellent interpersonal, communication & guest service skills
• Knowledge of entry level computer skillsMust be able to work flexible hours including evenings, weekends, holidays
• Minimum of one year of guest service experience is strongly encouraged