Banquet Server / Setup

Prime, Inc.; Springfield (IL); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hotel in Springfield seeks a Banquet Server to deliver exceptional guest experiences. The role involves serving food and beverages, setting up banquet rooms, and ensuring guest satisfaction in a fast-paced environment. Ideal candidates will possess strong communication skills and a positive attitude, with previous serving experience preferred.

Qualifications

• Previous serving experience is preferred but not required.
• Bartending experience is beneficial.

Responsibilities

• Serve all banquet-related Food & Beverage operations.
• Set up banquet rooms as instructed.
• Clean up after functions and reset rooms for future events.

Skills

Communication

Guest Service

Time Management

Organization

Positive Attitude

Job description

Overview

The Oasis Hotel & Oasis Convention Center is currently seeking career-driven individuals who are committed to providing a memorable experience to our guests.

Our award-winning hotel is a full-service property, offering 173 guest rooms along with over 30,000 square feet of meeting and conference space. Within the Oasis, you will find Fire & Ice Restaurant & Bar, featuring Springfield’s only ice bar.

The Oasis Hotel & Convention Center is built upon our core values:

• Passion - Passionate about who we are and what we do
• Respect - Mutual respect and appreciation for our associates and guests
• Extreme Service - We strive to be proactive and go above and beyond for our guests to ensure a positive and memorable experience
• Family & Community - All associates and guests are part of our family. We aim to give back to the community and support each other
• Innovation & Uniqueness - We desire to be a true oasis in the region and embrace our unique identity
• Honesty & Integrity - We believe in being truthful and transparent, maintaining professionalism with our associates and guests, even in challenging situations

Responsibilities

The Banquet Server is responsible for serving all banquet-related Food & Beverage operations.

Responsibilities include:

• Reading and interpreting Banquet Event Orders (BEOs) and following instructions from the Banquets Manager and/or Captain
• Setting up banquet rooms as instructed, including table and chair placement, linens, service ware, and glassware
• Preparing for functions, including table settings, condiments, beverages, etc.
• Greeting guests and responding to requests courteously
• Replenishing beverages and checking guest satisfaction
• Performing cleaning tasks using standard hotel cleaning products to meet health standards
• Participating in pre-meal and post-meal briefings
• Serving food and beverages according to the Banquet Captain's instructions to ensure consistency
• Bus dishes promptly as guests complete each course or at the end of the meal
• Cleaning up after the function, including clearing dishes, re-organizing back areas, and storing equipment properly
• Resetting the banquet room for subsequent events as specified
• Completing additional tasks for future banquet events as directed

Qualifications

Requirements:

• Excellent communication, guest service, and time management skills
• Ability to organize, plan ahead, and manage workload effectively
• Ability to work efficiently in a fast-paced, multi-tasked environment
• Positive, professional, and upbeat personality with a desire to deliver outstanding customer service
• Dependability and energy
• Previous serving experience is preferred but not required
• Bartending experience is beneficial
• Audio-Visual experience is beneficial
• Flexibility regarding scheduling based on business needs

Physical Requirements:

• Constant standing and walking; frequent bending, squatting, handling, and grasping
• Ability to lift and carry up to 50 lbs; pushing and pulling an average of 97 lbs
• Must pass a job-specific physical exam prior to employment

Working Environment

• Indoor, fast-paced environment