Banquet Server (PT)

PENN Entertainment, Inc.; Lawrenceburg (IN); In loco; USD 17.000 - 25.000; Tempo pieno

Descrizione del lavoro

PENN Entertainment, Inc. is seeking a restaurant server to provide fast, friendly service to guests and staff in a high-volume environment. You will take orders, deliver food, maintain menu knowledge, and help ensure guest satisfaction across shifts.

The role requires strong.customer service skills, teamwork, and the ability to work a flexible schedule, including nights and weekends. Knowledge of wine service and etiquette is preferred, with a focus on safety and efficiency.

Competenze

• Must be at least 21 years old.
• Experience in a high-volume restaurant is preferred.
• Knowledge of wine service and table etiquette is preferred.
• Ability to read, write, speak, and understand English.
• Flexible schedule including nights, weekends, and holidays.

Mansioni

• Provides fast, friendly, professional, and responsive customer service to restaurant guests and staff.
• Takes food and beverage orders, delivers prepared food promptly, and checks guest satisfaction.
• Maintains current information regarding menu items, preparation techniques, ingredients, and presentation.
• Suggests items based on expressed guest preferences and manages guest expectations.
• Resolves service issues according to established guidelines.
• Maintains cleanliness of designated areas and assists with bus tasks as needed.

Conoscenze

Customer service

Teamwork

English proficiency

Fast pace

Formazione

HS Diploma

Descrizione del lavoro

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Provides fast, friendly, professional, and responsive customer service to restaurant guests, restaurant staff, and culinary production team.
• Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.
• Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation).
• Suggests items to guests based on expressed guest preferences.
• Resolves service issues according to established guidelines.
• Assists bus persons, as necessary, in bussing, cleaning, and setting tables.
• Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
• Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines), as scheduled, or required.
• Operates and maintains equipment as required in accordance with established guidelines and safety procedures.
• Prepares dessert area and banquet line.
• Directs guests to appropriate areas and provides assistance by explaining room layout and event details.
• Attends to guests’ needs and correctly executes the proper sequence of service.
• Provides beverage service to guests as indicated by event guidelines and management.
• Maintains clean and orderly buffets by restocking food items as necessary and communicating needs to kitchen staff.
• Transports service items from the back of the house into function area.
• Completes assigned side work as directed.
• Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.
• Performs duties in a safe manner; reports any potential safety hazards to management staff.
• Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
• Maintains strict confidentiality in all company matters.

Requirements

• Must be at least 21 years of age.
• High School Diploma or equivalent, with previous food server experience in a high-volume restaurant preferred.
• Knowledge of wine service, table service procedures, and table etiquette strongly preferred.
• Must be able to read, write, speak, and understand English.
• Must have excellent customer service and interpersonal skills.
• Ability to effectively work independently and as part of a team.
• Ability to follow all departmental and property policies and procedures.
• Ability to share or divide attention among several ongoing activities, projects, or assignments.
• Ability to tolerate second-hand smoke, noise, and bright lights.
• Ability to work at a fast pace in often crowded/noisy environment.
• Must meet professional appearance standards as prescribed by company policy.
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.
• Employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee must be able to lift and/or move up to 50 lbs.