Banquet Server (Part-Time)

Rivers Casino; Pittsburgh (Allegheny County); Hybrid; USD 17,000 - 25,000; Part time

Benefits offered by this job

Flexible shifts

Job summary

Rivers Casino is seeking a Banquet Server (Part-Time) to deliver exceptional guest service at our banquet events on the casino floor. You will set up spaces, learn menu details, take accurate orders, and ensure a polished, professional presence with a focus on hospitality and teamwork.

The role requires English proficiency, the ability to work under pressure, and a flexible weekend/holiday schedule. Prior experience is preferred, and RAM P certification is required.

Qualifications

• Outstanding interpersonal communication skills in English.
• Ability to work under pressure and deliver service during busy periods.
• Prior experience in a similar role preferred.
• Friendly, neat appearance and helpful demeanor.
• Must complete R.A.M.P. certification.
• Strong teamwork and flexible availability.

Responsibilities

• Adhere to the sequence of service for every guest; ensure consistent, high-quality experience.
• Set up banquet spaces and maintain cleanliness.
• Know menu items, specials, and pricing to assist guests.
• Serve food and beverages at banquet events on the Casino floor.
• Take accurate orders with attention to detail.
• Familiarity with current wine list and varieties.
• Uphold high standards in appearance and work ethic.
• Maintain a clean, sanitary work area at all times.
• Resolve guest issues promptly and courteously.

Skills

Interpersonal communication

English proficiency

Teamwork

Customer service

RAMP certification

Job description

Description

Job Title: Banquet Server (Part-Time) at the Rivers Casino

Job Summary: Our team is seeking a Banquet Server to ensure the highest level of service for our guests. The ideal candidate will demonstrate exceptional professionalism and courtesy, with a keen focus on prompt and efficient service delivery. As a Banquet Server, you will play a pivotal role in upholding our standards of excellence in hospitality, ensuring that every guest's experience is memorable and enjoyable.

Key Responsibilities:

• Adhere to the sequence of service for every guest, ensuring a consistent and high-quality experience.
• Set up banquet spaces and ensure cleanliness.
• Acquire in-depth knowledge of menu items, specials, and pricing, facilitating informed and helpful interactions with guests.
• Serve food and beverages at various banquet events on the Casino floor, providing attentive and efficient service.
• Take precise orders, maintaining a high level of accuracy and attention to detail.
• Demonstrate familiarity with the current wine list and exhibit a strong understanding of different wine varieties.
• Uphold and set examples of high standards in appearance and work ethic, contributing to a professional and polished work environment.
• Ensure a clean and sanitary work area at all times, emphasizing the importance of hygiene and cleanliness.
• Handle guest complaints or issues promptly and courteously, showcasing strong conflict resolution skills.

Qualifications:

• Outstanding interpersonal communication skills in English, enabling effective interaction with both guests and team members.
• Capability to work effectively under pressure, maintaining composure and delivering exceptional service during busy periods.
• Prior experience in a similar role is preferred.
• Friendly, cooperative, and helpful demeanor, with a commitment to maintaining a neat and well-groomed appearance.
• Ability to complete R.A.M.P. (Responsible Alcohol Management Program) certification.
• Strong teamwork skills, demonstrating a cooperative and supportive approach to achieving shared goals.
• Willingness to complete the pre-employment process and work flexible shifts, including weekends and holidays.

Physical Requirements:

• Must be able to lift up to 50 pounds frequently.
• Ability to consistently stand, walk, bend, and perform occasional lifting and pushing/pulling tasks within the specified weight limits.

The above duties and responsibilities are representative. Full job descriptions available upon hire.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.