Banquet Server On Call

Rivers Casino Des Plaines; Philadelphia (Philadelphia County); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading restaurant is seeking a Banquet Server On Call to provide excellent service by anticipating customer needs and ensuring a positive dining experience. This entry-level role requires a high school diploma and the ability to work flexible shifts, including weekends and holidays. Join a dynamic team where engagement and professionalism are key to guest satisfaction.

Qualifications

• Must be 18 years or older.
• Availability to work flexible shifts, including weekends and holidays.
• Six months or more related experience.

Responsibilities

• Serve customers by anticipating their needs and providing assistance.
• Perform dining room set-up and complete closing duties.
• Maintain dining room safety and sanitation standards.

Skills

Customer Service

Teamwork

Communication

Education

High school diploma or equivalent

Job description

Join to apply for the Banquet Server On Call role at Rivers Casino Des Plaines

Summary: Serves food and beverages to customers in a friendly, efficient, and professional manner, ensuring a positive experience for all customers.

Engagement Expectations

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

1. Smile, display energy, and open body language.
2. Proactively greet team members and guests, initiating interaction to provide service.
3. Always use a positive parting remark to end the conversation.

Essential Job Functions

• Serve customers as part of a team by anticipating their needs, initiating conversation, offering assistance and advice, and remembering that "the customer is always right".
• Perform dining room set-up, run side work, and complete closing duties.
• Possess extensive knowledge of the restaurant's menu and wine list, including daily specials.
• Check identification to ensure customers meet minimum age requirements for alcohol consumption.
• Check identification to ensure customers are using their assigned players cards.
• Participate in table and dining room cleanup.
• Compute customer checks, operate the POS system, and accept payments.
• Report tips for each shift.
• Maintain dining room safety and sanitation standards.
• Be aware of potential hazards such as slipping, ripping, falling, or burns.
• Arrive on time for each shift, dressed in full uniform.
• Attend all pre-shift meetings prepared to listen, learn, and share ideas.
• Avoid leaving the work area during peak periods.
• Maintain a clean and professional appearance at all times.
• Pass general information and departmental tests.
• Perform all other duties as assigned.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Six months or more related experience.
• Availability to work flexible shifts, including weekends and holidays.
• Ability to obtain and maintain all necessary licensing.

Physical and Mental Demands

• Regularly see, talk, hear; use hands to handle or feel; reach with hands and arms.
• Communicate verbally with kitchen staff in a fast-paced environment.
• Occasionally lift or move up to 50 pounds.
• Work with others maintaining a positive and professional demeanor.
• Frequently stoop, kneel, stand for long periods, and move with urgency.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Restaurants