Banquet Server - On Call

Shore-Lodge-Whitetail-LLC; McCall (ID); On-site; USD 31,000 - 47,000; Full time

Job summary

Shore Lodge in McCall, Idaho is seeking outgoing Banquet Servers to deliver quality guest service during large events. You will work with catering staff to ensure courses are served quickly, keep glasses filled, and assist with cleanup and breakdown after service.

The role requires 6 months of fine-dining or high-volume experience, strong communication, and the ability to multi-task with attention to detail. Knowledge of wine and cocktails is advantageous.

Qualifications

• 6 months of experience in fine-dining or high-volume environment.
• Able to communicate effectively with guests and team members.
• Ability to multi-task while staying organized and detail oriented.
• Excellent customer service skills.
• Must be able to correctly take a guest’s order, enter it into the POS system, and correctly tender it.
• Able to carry 25 lbs on a large oval tray; lifting supplies or equipment of thirty (30) pounds or more.
• Functional knowledge of wine, cocktails, and food service.
• Know Shore Lodge’s history.
• Know McCall and surrounding area to assist guests with local offerings.

Responsibilities

• Greet guests and set tables to specifications within guidelines.
• Set up hors d’oeuvre/buffet tables and pass food items.
• Communicate effectively with guests and team members.
• Multi-task while staying highly organized and detail oriented.
• Provide excellent customer service and maintain glasses filled.
• Assist with service breakdown and clean-up after events.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Teamwork

Stamina

Wine knowledge

Tools

POS system

Job description

SUMMARY:

Our Banquet Servers provide quality service to our guests during their dining experience, they serve all tables at the same time, up to hundreds of people. They work very closely with our catering staff to be sure each course is delivered as quickly as possible. In addition, our Banquet Servers keep glasses filled, remove each round of plates and answer various questions from our guests. After service, banquet servers are responsible for clean-up and breakdown of the service a possess a working knowledge of wine, cocktails and food.

WHAT YOU GET TO DO:

• Greet guests
• Set tables to specifications within established guidelines
• Set up hors d’oeuvre/buffet tables and pass food items
• Communicate effectively with and receive information from guests and team members.
• The ability to multi-task while remaining highly organized and detail oriented.
• Present excellent customer service skills:

1. Customer Service: Communication is key to our banquet server jobs. You will need to listen attentively, answer questions, have an exceptionally friendly and relaxing demeanor.
2. Providing courteous, quick service helps to create a great dining experience for our customers.

• Teamwork: Our Banquet Servers are part of a team, you will be working closely with other servers, cooking staff, catering personnel and managers to create exceptional dining experiences.
• Cleanliness: Our Banquet Servers understand the importance of a neat and tidy appearance and cleanliness when serving food and drinks.
• Stamina: Busy days on your feet, moving fast and carrying large trays of food are the trademark of our Banquet Servers:
• Take accurate orders at table when multiple entrée selections are present
• Deliver food and beverage accurately and timely
• Tray pass cocktails
• Provide proper service to a section which includes but is not limited to serving multiple courses, watering tables, bussing between courses, clearing after the event, wine and coffee service
• Possess a functional wine knowledge with the understanding and ability for proper service
• Follow SOPs set in place to standardize event set up and service
• Know McCall and Shore Lodge’s history well enough to help familiarize guests with our local offerings

Requirements

WHAT YOU NEED TO BE SUCCESSFUL:

• 6 months of experience in a fine-dining or high-volume environment at a high-end restaurant, resort, or private club preferred.
• Able to communicate effectively with and receive information from guests and team members
• Ability to multi-task while being highly organized, detail oriented
• Excellent customer service skills
• Must be able to correctly take a guest’s order, enter it into the POS system, and correctly tender it
• Able to carry 25 lbs on a large oval tray; lifting supplies or equipment of thirty (30) pounds or more
• Functional knowledge of food, wine and cocktail techniques for preparation
• Know the Shore Lodge’s history
• Know McCall and the surrounding area well enough to help familiarize out of town guests with our local offerings