Banquet Server | On Call

Omni Hotels and Resorts; Louisville (KY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Banquet Server to uphold high service standards in a vibrant hotel environment. In this dynamic role, you will ensure that all food and beverage services are delivered promptly during functions while providing exceptional customer service. You will have the opportunity to work in a unique setting that celebrates local culture and heritage, contributing to memorable experiences for guests. If you thrive in a fast-paced environment and have a passion for hospitality, this role is perfect for you to showcase your skills and grow within a supportive team.

Qualifications

• Minimum 1 year of banquet or fine dining serving experience required.
• Must have Star Certification and Food Handler Certification.

Responsibilities

• Ensure timely food and beverage service for all banquet functions.
• Attend to guest needs during functions and maintain service standards.
• Assist in the upkeep and organization of banquet equipment.

Skills

Customer Service

Mathematical Calculations

Communication Skills

Stress Management

Education

High School Diploma

Tools

Banquet Event Orders (BEO's)

Cash Handling

Job description

Location

Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city’s rich history and authentic character, the Omni Louisville transforms one of the city’s most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city.

The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout with interior design blends elements of the city’s heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel’s Speakeasy and bowling alley.

Guests can also enjoy a dynamic 20,000 square foot urban food hall and market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Brothers’ coffee, baked bread, and smoked barbeque.

Job Description

This position ensures that all food and beverage service for functions in the banquet department of the hotel are served on time and that all of Omni's professional standards are upheld. Tipped position averaging $22 - $30 an hour.

Responsibilities

1. Perform all Banquet side work as designated by the Banquet Captain and/or Banquet Managers.
2. Efficiently and properly perform all service standards.
3. Attend to all needs of the guests during functions and function related duties.
4. Report to the Banquet Manager any need for housekeeping and/or repairs of banquet equipment.
5. Assist in the upkeep and organization of all liquor liability laws.
6. Must be familiar with and adhere to all liquor liability laws.
7. Must attend all designated pre-meal meetings.
8. Must follow all details as described on Banquet Event Orders (BEO’s).
9. Must be able to set tables to specifications, carry trays, and have excellent customer service experience.

Qualifications

1. Minimum 1 year banquet or fine dining serving experience; banquet experience strongly preferred.
2. Previous experience with standard table sets and serving etiquette required.
3. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone.
4. Ability to work cohesively with co-workers both within and outside of your department.
5. Ability to compute accurate mathematical calculations and have previous cash handling experience.
6. Must be familiar with BEO’s, Banquet Checks and Banquet Room Sets.
7. Ability to think clearly, quickly and make concise decisions.
8. Ability to prioritize, organize and follow up.
9. Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
10. Must have experience in handling beverages.
11. Must be Star Certified.
12. Must be Food Handler Certified.
13. Ability to work flexible schedule to include weekends and holidays.
14. Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Stand or walk for an extended period or for an entire work shift in indoor/outdoor environments. Must be able to carry a banquet serving tray, filled, overhead/on shoulder.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.