Banquet Server & Guest Service Specialist

Hilton Richmond; Richmond (VA); On-site; USD 19,000 - 29,000; Full time

Job summary

Hilton Richmond is seeking a Banquet Server to ensure exceptional guest service at all banquet events within our downtown hotel. You will prepare rooms, assist with event setup, serve meals, and supervise banquet functions under the guidance of the F&B leadership.

Responsibilities include maintaining dining room readiness, training new staff, managing service flow, and coordinating with kitchen and sales teams to uphold standards. On-site role with varied shifts in a bustling hotel environment.

Qualifications

• High school graduate or equivalent.
• Ability to write routine reports and correspondence.
• Complete knowledge of food and beverage preparations, service standards, and service etiquette.
• Knowledge of the appropriate table settings and flatware.
• Ability to read, speak, listen, and comprehend the English language in order to communicate effectively to team members, understand reports and related correspondence, and accurately perform all essential job functions.
• Ability to comprehend and apply written product-labeling instructions to enable the safe application of products and processes within the hotel.
• Ability to remember, recite, and promote the variety of menu items.
• Ability to perform essential functions in outside conditions while being exposed to the elements.
• Ability to adjust quickly to changing conditions in the restaurant, room service and banquet functions.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited principles exist.
• Alcohol Awareness Certificate.

Responsibilities

• Prepare rooms and tables for breakfast, lunch or dinner and rooms are set (table, linen, silverware, glassware, food area) Standards.
• Assists the Banquet Captain, Food & Beverage Manager, Director of F&B and/or Executive Chef with any preparation needs.
• Serves guest breakfast, lunch or dinner as required.
• Make sure the soup ladles, tossed salads, portions pies and desserts, coffee is brewed and performs other service as determined by functions size and guest requirements. Assists the Food and Beverage Manager with supervising banquets and functions within the hotel.
• Oversee all dining room service. Ensure that the set-up of the banquet function is completed in a timely manner and team members are assigned to their designated areas.
• Ensures that meeting rooms are clean and maintained.
• Trains new employees in service, banquet, and guest service skills.
• Take responsibility for the well‑being of the department, including and food and labor costs.
• Maintain interdepartmental relations with the kitchen, sales, and housekeeping departments ensuring all requirements are met.
• Consults with the Food and Beverage Manager, Executive Chef and / or Director of Food and Beverage on items such as serving arrangements and additional employees and equipment needed so that the pertinent information is relayed about service, hotel activities, and performance for excellence standards.
• Supervise and assist in the cleaning and resetting of banquet room(s); supervise and perform all assigned side work to include replenishing condiments and restocking banquet shelves with supplies.
• Greet, host and respond to requests in a friendly and courteous manner

Skills

Guest service

Banquet service

Food & beverage knowledge

Education

High school diploma or equivalent

Job description

Hilton Richmond is seeking a Banquet Server to ensure exceptional guest service at all banquet events within our downtown hotel. You will prepare rooms, assist with event setup, serve meals, and supervise banquet functions under the guidance of the F&B leadership.

Responsibilities include maintaining dining room readiness, training new staff, managing service flow, and coordinating with kitchen and sales teams to uphold standards. On-site role with varied shifts in a bustling hotel environment.