Banquet Server | Flexible Shifts, PTO & 401K, Free Shuttle

Rivers Casino; Des Plaines (IL); On-site; USD 17,000 - 30,000; Part time

Benefits offered by this job

Medical, dental, vision

401K matching

Daily meals

Paid time off

Free shuttle

Free on-site parking

Tuition reimbursement

Scholarship program for family

Community volunteer opportunities

Team member discounts

Job summary

Rivers Casino Des Plaines is seeking on-call event staff to deliver high-level guest service for banquets and receptions. You will handle groups from 5 to 250, manage drink orders, and ensure accurate service across reception, plated, and buffet setups.

A strong focus on professionalism and teamwork is required. Your responsibilities include maintaining menu knowledge, assisting in drink preparations, and handling payments while keeping guest satisfaction as a priority.

Qualifications

• One (1) year guest service experience, preferably in hospitality.
• Must know how to serve banquet, buffet, passed appetizers, etc.
• Must lift at least 20 pounds at a time.
• Must stand and walk for long periods, and bend/twist as needed.
• Excellent interpersonal communications to interact with guests and team members.
• Be cooperative, friendly, neat, and well-groomed.
• Attend and pass Responsible Alcohol Training; follow cut-off procedures.
• Able to communicate with team members and guests.
• Complete pre-employment process and licensing requirements.

Responsibilities

• Provide efficient, courteous, and professional service to all event customers.
• Serve groups of 5 to 250 in reception, plated, and buffet events.
• Serve both internal comp events and external cash events.
• Know menu items, specials, and prices; follow all procedures.
• Clear tables and return glassware, dishes, and garnishments to proper areas.
• Assist in drink preparation (icing glasses, garnishes) as needed.
• Take drink orders, present, and handle payments and change.
• Address guest complaints promptly and courteously.
• Ensure clear communication between shifts and with kitchen/culinary teams.
• Follow departmental rules, side work, and procedures; perform other duties.

Skills

Guest service

Communication

Interpersonal skills

Teamwork

Job description

Rivers Casino Des Plaines is seeking on-call event staff to deliver high-level guest service for banquets and receptions. You will handle groups from 5 to 250, manage drink orders, and ensure accurate service across reception, plated, and buffet setups.

A strong focus on professionalism and teamwork is required. Your responsibilities include maintaining menu knowledge, assisting in drink preparations, and handling payments while keeping guest satisfaction as a priority.