Banquet Server – The Hanover Inn
We are looking for a highly motivated Banquet Server to join our team. This individual will help set up and prepare banquet rooms for functions, serve and bus tables, and clear and tear down banquet rooms at the end of each event. The role requires a strong focus on customer service, attention to detail, and the ability to work efficiently in a fast‑paced environment.
Responsibilities
- Set up for functions to include draping tables, setting silverware, folding napkins, preparing drinks and putting out table centerpieces.
- Service to include picking up food from the back hall, carrying trays to function location, serving food, and clearing the food from the tables.
- Break down to include bussing tables, putting away dirty linen and centerpieces, and vacuuming.
- Cleaning of the back hall and organizing storerooms.
- Set up for AM or PM break stations that include coffee, tea, snacks, beverages, etc.
- Assists as needed with event room setup according to meal period and table needs.
- Performs food & beverage preparation duties such as preparing condiments, brewing coffee and ensuring workstations are stocked.
- Serves food and beverages to guests; removes dishes, glasses, silverware or other items from tables/counter tops and takes them to the kitchen.
- Cleans and sanitizes tables and/or counters & seats after guests are finished.
- Explains how various menu items are prepared, cooking methods and ingredients.
- Takes into consideration any special request and dietary issues made by the guest.
- Provides general property information; offers warm and sincere welcome/farewell for all guests.
- Interacts with staff in a professional manner, assisting other departments with necessary information.
- Ensures final quality check on food and beverage items prior to serving guests.
- Monitors assigned tables for customer satisfaction, quality and additional service.
- Addresses any guest issue promptly and with high concern.
- Provides assistance to other event and restaurant staff as needed.
- Maintains constant awareness of safety issues (e.g., broken glass, frayed electrical cords, leaks, broken locks and suspicious persons).
Qualifications
- Someone with 2‑4 years of food service experience, preferably in banquet service.
- Experience in a 4‑star or 5‑star venue with synchronized service.
- Knowledge of wine, beer, cocktails and spirits.
- Ability to work under pressure in a fast‑paced environment.
- Passion for creating an exceptional experience for all guests.
- Excellent communication skills.
Compensation
$7.25 – $10 per hour
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Equal Opportunity Employer
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.