Banquet Server – AM

21c Museum Hotel Durham; Durham (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

21c Museum Hotels in Durham is seeking an Event Server to deliver outstanding service during events and everyday guest interactions. You will take orders, serve food and beverages, and ensure smooth setup and teardown guided by the BEO and event captain.

The ideal candidate works flexible hours, communicates effectively in English, and presents a clean, professional appearance while contributing positively to a diverse team and vibrant guest experience at our multi-venue art-driven hospitality

Qualifications

• Strong communication skills and customer service mindset.
• Basic math skills for handling POS and transactions.
• Demonstrates a clean, professional appearance and demeanor.
• Fluent English (speaking, reading, and comprehension) for guest interaction.
• Beverage knowledge (spirits, beer/wine) helpful for service.

Responsibilities

• Hands-on execution of events and coordination with team members.
• Interacts with Event Captains and Event Manager to ensure excellent service.
• Fulfills set-up and tear-down of events per BEO and event guide.
• Delivers outstanding service to all hotel/restaurant guests, not only event attendees.
• Takes orders from guests, serves food and drinks, clears tables as needed.
• Follows service steps for each event type and maintains knowledge of items offered.
• Demonstrates knowledge of procedures, terminology, and techniques in the B&C department.
• Shows knowledge of ingredients of all food and beverage items served for the function.
• Knows hours, features, and services offered by 21c Museum Hotels.
• Maintains a positive, proactive attitude in all situations.
• Works as part of a team for large events and independently for smaller meetings.
• Punctuality and readiness to work scheduled shifts.

Skills

Strong communication skills

Basic math skills

Clean and professional appearance

English proficiency

Beverage knowledge

Job description

Company Description

Come join our Flock!

Job Description

Company Description

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.

Come join our Flock!

Job Description

Reports To:

Event Captain/Event Manager

General Purpose:

The Event Server is committed to great customer service and has a passion for promoting 21c Museum Hotels. The Event Server is thorough, task-oriented, can effectively complete tasks of varying importance and can dependably hop into any position within their department at any given time. The Event Server is willing and able to be a part of a diverse work force serving a diverse clientele and can relate to people from a variety of backgrounds.

Specific Responsibilities:

• Hands on execution of event while working with other B&C teammates
• Interacts with Event Captains and Event Manager throughout function to ensure excellent event service.
• Fulfills any and all set-up and tear down of events per BEO, Req sheet, and Event Captain.
• Executes excellent customer service to all guests in hotel/restaurant, not just those attending event.
• Takes orders from guests, serves food and drinks, and clears tables as necessary.
• Follows the steps of service for each specific type of event.
• Demonstrates knowledge of procedures, terminology and techniques used in the B&C department.
• Demonstrates knowledge of ingredients of all food and beverage items served and available for the function.
• Knows hours, features and services offered by 21c Museum Hotels.
• Demonstrates a positive, proactive and motivated attitude in any situation.
• Able to work in a team for large events and solo for smaller meetings.
• Reports to work on time and ready to work scheduled shift.

Qualifications

• Able to work flexible hours (nights, weekends).
• Responsible, dependable, punctual.
• Basic math skills.
• Strong communication skills; must be able to speak, read and understand English.
• Clean and professional appearance.
• Demonstrates enthusiasm for all things 21c.
• Beverage knowledge (spirits & beer/wine/especially Bourbon).
• Must pass a background check.

Physical Requirements:

• Must be able to carry full cocktail tray comfortably.
• Must be able to stand and walk for long periods of time
• Must be able to lift at least 50 pounds

Additional Information

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm