Banquet Server - AM

21c Museum Hotel; Durham (NC); On-site; USD 19,286,000 - 30,307,000; Full time

Job summary

21c Museum Hotels is seeking an Event Server to deliver exceptional guest service during events and functions. You will work closely with Event Captains and Managers, assisting with setup, service, and teardown while ensuring accuracy and a positive experience for all guests.

The role emphasizes teamwork, reliability, and a proactive attitude in a fast-paced hospitality environment at our Durham property.

Qualifications

• Basic math for handling cash and orders.
• Excellent verbal communication in English.
• Clean, professional appearance expected.
• Demonstrates enthusiasm for 21c and hospitality.
• Knowledge of spirits, beer, wine, esp. Bourbon, is a plus.

Responsibilities

• Execute events on the floor in collaboration with B&C teammates.
• Coordinate with Event Captains and Event Manager during functions.
• Assist with setup and teardown per BEO and requirements.
• Provide exceptional service to all hotel guests.
• Take orders, serve food and drinks, clear tables as needed.
• Follow service steps tailored to each event.
• Know offerings and services of 21c Museum Hotels.

Skills

Basic math

Communication

Appearance

Enthusiasm

Beverage knowledge

Job description

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.

Job Description

Reports To: Event Captain/Event Manager

General Purpose: The Event Server is committed to great customer service and has a passion for promoting 21c Museum Hotels. The Event Server is thorough, task-oriented, can effectively complete tasks of varying importance and can dependably hop into any position within their department at any given time. The Event Server is willing and able to be a part of a diverse work force serving a diverse clientele and can relate to people from a variety of backgrounds.

Specific Responsibilities:

• Hands on execution of event while working with other B&C teammates
• Interacts with Event Captains and Event Manager throughout function to ensure excellent event service.
• Fulfills any and all set-up and tear down of events per BEO, Req sheet, and Event Captain.
• Executes excellent customer service to all guests in hotel/restaurant, not just those attending event.
• Takes orders from guests, serves food and drinks, and clears tables as necessary.
• Follows the steps of service for each specific type of event.
• Demonstrates knowledge of procedures, terminology and techniques used in the B&C department.
• Demonstrates knowledge of ingredients of all food and beverage items served and available for the function.
• Knows hours, features and services offered by 21c Museum Hotels.
• Demonstrates a positive, proactive and motivated attitude in any situation.
• Able to work in a team for large events and solo for smaller meetings.
• Reports to work on time and ready to work scheduled shift.

Qualifications

• Basic math skills.
• Strong communication skills; must be able to speak, read and understand English.
• Clean and professional appearance.
• Demonstrates enthusiasm for all things 21c.
• Beverage knowledge (spirits & beer/wine/especially Bourbon).
• Must pass a background check.

Physical Requirements:

• Must be able to carry full cocktail tray comfortably.
• Must be able to stand and walk for long periods of time
• Must be able to lift at least 50 pounds

Additional Information

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here:http://www1.eeoc.gov/employers/poster.cfm