Banquet Server

Innisfree 62s; Pensacola Beach (FL); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

Innisfree Hotels is seeking a Banquet Server to warmly greet, assist, and serve guests at events at the Holiday Inn Resort Pensacola Beach. You will help with event planning, preparation, and cleanup, while ensuring guest comfort and satisfaction.

Responsibilities include taking orders, circulating with trays, recommending selections, and coordinating with kitchen and bar. A high school diploma and hospitality experience are preferred, with strong English communication and teamwork essential.

Formación

• High school diploma or equivalent is required.
• Minimum 1 year of server and customer service experience, hospitality preferred.
• Ability to read, write and speak English to communicate with guests and team members.
• Knowledge of reservation and POS systems.
• Ability to multi-task and be detail oriented.
• Must be a team player.

Responsabilidades

• Greet guests as they enter the venue and help them find their seats.
• Take orders, convey special kitchen/bar instructions, and serve food and beverages.
• Circulate the room with trays of appetizers and drinks.
• Assist with event setup, preparation, and cleanup as directed by management.
• Recommend beer or wine selections to guests and answer questions.
• Maintain a clean, safe work area and adhere to sanitary practices.
• Provide exceptional guest service and handle guest questions or complaints.

Conocimientos

Customer service

English communication

Teamwork

Multi-tasking

Educación

High school diploma or equivalent

Herramientas

Reservation systems

POS systems

Computer literacy

Descripción del empleo

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. Location: Holiday Inn Resort Pensacola Beach

Banquet Server

We are looking for a Banquet Server to be responsible for greeting, assisting, and serving guests at special functions and events. The Banquet Server will help assist with event planning, preparation, and clean up, serve guests, and respond to questions, complaints, and requests.

Essential Duties and Responsibilities

• Always approaches all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
• Promotes a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
• Engages and creates a positive experience for guests.
• Assists with event preparation, set up, and closing, including setting up and packing away tables, tablecloths and place settings, and buffets.
• Greets guests as they enter a venue and helps them to find their seats.
• Sees to the comfort of guests through answering questions, taking orders, conveying special instructions to the kitchen and bar, and serving food and beverages.
• Circulates the room with trays of appetizers and beverages.
• Recommends beer or wine selections to guests.
• Maintains a friendly attitude, attending all guests in an efficient and prompt manner.
• Directs guests to necessary services and features and leads guests on tours of the location.
• Collects used dishes and utensils from tables and return them to the dishwashing area, making sure that all dishes and utensils are clean before use.
• Organizes special functions as directed by management.
• Stays current and up to date with all hotel's special events.
• Projects a professional manner with an emphasis on hospitality and guest service.
• Maintains a clean, healthy, and safe working area along with awareness of all sanitary practices.
• Supports other staff to ensure guest satisfaction.
• Adheres to safety and quality regulations.
• Handles guest complaints and solve problem to the degree possible.
• Performs any other duties as assigned by management.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum 1 year of server and customer service experience required, hospitality industry preferred.
• Ability to interpret a variety of instructions provided in written, oral, or scheduled form.
• Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
• Knowledge of reservation and POS systems.
• Ability to work with computers and good knowledge of operating software preferred.
• Must be able to multi-task and be detail oriented.
• Must be a team player.

Company Culture

Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth. Come join our team! We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth. At Innisfree Hotels, our culture underpins our success. We foster a workplace that promotes personal growth and service to humanity. We create opportunities for our employees and associates to participate in the creation of a more civil society and place great value on creativity, collaboration, and innovation. Our culture resonates from our corporate office to our properties, resulting in great experiences for our guests.