Banquet Server

Upstream Brewing Company; Omaha (NE); On-site; USD 30,000 - 38,000; Full time

Job summary

Upstream Brewing Company in Omaha, NE is seeking banquet servers to join a friendly, team-oriented environment. This role requires delivering outstanding guest service in a fast-paced setting and participating in a comprehensive training program.

Responsibilities include greeting guests, presenting menus and wine lists, taking orders, relaying to kitchen/bar staff, and ensuring timely, accurate service while maintaining hospitality and satisfaction.

Qualifications

• High school diploma or equivalent desired.
• Must be able to communicate and understand the primary language of the restaurant.
• Must be able to perform simple mathematical calculations.
• Physical: ability to lift up to 40 lbs and move quickly in a dining room.

Responsibilities

• Greets guests, presents menus and wine lists, and answers questions about food, beverages, and specials.
• Takes food and beverage orders and relays to kitchen and bar staff.
• Ensures orders are prepared properly and timely by communicating with management and staff.
• Assists with hosting, bussing, and expediting as needed.
• Manages opening/closing duties and guest interactions to ensure satisfaction.

Job description

Upstream Brewing Company is now taking applications for banquetserving positions. We are looking for friendly, loyal, accurate, and outgoing people who want to be a part of a team oriented environment. We offer great benefits, solid management, and a fun atmosphere to work in.

POSITION SUMMARY:

All banquet servers must be able to work in a fun, fast paced environment, while anticipating and exceeding the needs of our guests. Work with management and support staff to maintain guest service efficiency and ensuring guest hospitality and satisfaction. To be successful in this position, an individual needs to have knowledge of all aspects of the Upstream as well as beer, wine, food, including pairing, presentations, and descriptions of all of these. All servers must go through an extensive training program, including hosting, bussing, bartending, food running, and some food expedition.

TASKS:

• Obtains assigned job duties for the day prior to start of shift
• Greets guests and presents them with menus wine lists and specials and any menu changes necessary, also makes suggestions and answers questions regarding food, beverages, and service.
• Takes food and beverage orders from guests (either written or memorized), and relays orders to kitchen and bar staff as appropriate
• Processes guests orders to ensure all items are prepared properly and in a timely manner. Communicates with members of management, hosts, bussers, bartenders, and kitchen staff to ensure guest satisfaction with food and service.
• Ensures proper presentation prior to serving courses from the kitchen and service areas.
• Proper presentation, opening procedures, as well as pouring and servicing of wine.
• Ensures that guests are satisfied with food and service, and adheres to any additional requests.
• Totals guest’s checks, and accepts payments in an organized fashion.
• May assist with other areas of restaurant including hosting, bussing, and expediting.
• Duties will include opening, closing, running sidework, and all other duties as assigned by management.

Requirements

• Education: High school graduate or equivalent desired. Must be able to communicate and understand the primary language of the restaurant. Must be able to perform simple mathematical calculations.
• Physical: Must be able to perform duties that include but are not limited to: reaching, bending, stooping, wiping, frequently lifting bus tubs and trays up to 40lbs, and moving fast-paced throughout the dining room for up to 8 hours. Be able to handle cleaning compounds and chemicals.

HAZARDS:

Hazards include cuts from broken glass or bus tubs, burns, slipping and tripping.