Banquet Server

CSM Corporation; Minneapolis (MN); On-site; USD 21,000 - 34,000; Full time

Job summary

Renaissance Minneapolis Hotel, The Depot is seeking a banquet server to deliver food and beverages in a courteous and professional manner. You will set up and break down banquet spaces, assist bartenders, and work collaboratively with other departments to ensure guest satisfaction.

The role requires a high school diploma or GED and at least one year of guest service experience. English fluency is essential to communicate with guests and team members.

Qualifications

• Must have one or more years of guest service experience.
• TIPS or CARE beverage service certification desired, or the ability to obtain certification is required.
• Must be able to speak, understand, and write English to meet guest needs.

Responsibilities

• Serve food and beverages to guests in a friendly, courteous, and professional manner.
• Set up, maintain, and take down banquet rooms after service/event.
• Assist bartenders and work as a team to meet guest needs.
• Adhere to health regulations and local liquor laws.
• Participate in departmental meetings and follow CSM procedures.

Skills

Guest service experience

Attention to detail

English language

Team player

Education

High school diploma/GED

Job description

Renaissance Minneapolis Hotel, The Depot | CSM Lodging Services
Minneapolis, MN 55401, USA

Description

This position is responsible for serving food and beverages to guests in a friendly, courteous, and professional manner. Adheres to all health regulations and local liquor laws. According to function specifications, sets up, maintains, and takes down banquet rooms after service/event has concluded. Ensures exceptional guest service and creates an inviting atmosphere. Follows CSM and brand standards of quality to ensure guest satisfaction.

• Anticipates and responds to guests in a friendly, positive and timely manner.
• Provides the highest quality service to guests using proper serving techniques.
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
• Understands and follows CSM guest service recovery program.
• Listens attentively, follows serving direction from banquet captain and event planner, and uses proper serving techniques.
• According to function specifications, sets up, maintains, and takes down banquet rooms after service/event has concluded.
• Busses trays in a timely manner, and keeps banquet area and meeting rooms neat, clean and presentable.
• Adheres to all health regulations, keeping and local liquor laws.
• Responsible for proper use of all banquet collateral and equipment.
• Adheres to cost controls to reduce expenses and waste.
• Dispenses/serves food and beverages and maintains a clean and safe work area in accordance with CSM, local, state, and federal regulations.
• Follows all CSM procedures for guest/associate incidents.
• Knowledgeable of hotel emergency procedures.
• Produces required volume of work by planning, organizing and prioritizing work duties.
• Adheres to CSM attendance policy, grooming/appearance standards, general work rules and department procedures.
• Attends all required department and hotel meetings.
• Assists bartenders and works as a team player to ensure all guest needs are met.
• Works as a team player to ensure all guest needs are met.
• Completes all assigned duties within or outside the normal scope of responsibilities.
• Completes all required side work, and takes initiative to assist wherever necessary.
• Actively contributes to the success of the guest experience.

Competencies/Skills Required

TIPS or CARE beverage service certification desired, or the ability to obtain certification is required. Must have one or more years of previous guest service experience. Must have demonstrated exemplary customer service, attention to detail, and ability to perform job duties in a repetitious and fast paced environment. Must have the ability to speak, understand, and write English in order to meet guest’s needs.

Education

High school diploma/GED or equivalent experience required.

Physical Requirements

Ability to lift, push and pull up to 50 pounds on a regular basis throughout shift, and up to 75 pounds on an occasional basis. Requires ability to complete physically demanding responsibilities such as walking, standing, carrying, and moving about the property continuously throughout the shift.

Competencies/Skills Preferred

Prefer one or more years of previous serving experience in a banquet environment.

Equal Opportunity Employer
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