Banquet Server

Embassy Suites by Hilton Cleveland Rockside; Independence Township (OH); On-site; USD 17,000 - 28,000; Full time

Job summary

Embassy Suites by Hilton Cleveland Rockside is seeking a banquet server to support event setups, guest service, and post-event room turnover. You will greet guests, serve courses, and maintain high service standards across functions in a 24/7 hotel environment.

Responsibilities include maintaining beverage service, restocking supplies, and ensuring health and safety compliance while assisting other banquet staff as needed. Prioritize guest satisfaction and professionalism in every interaction.

Qualifications

• Knowledge of state, federal, and corporate liquor regulations for serving alcohol to minors and intoxicated guests.
• Hold a current Food Handler Card.
• Basic knowledge of food and beverage preparations, service standards, guest relations, and etiquette.
• Knowledge of appropriate table settings and service ware.
• Basic English to understand inquiries and give simple instructions.
• Ability to read product labeling instructions for safe application.
• Ability to remember and promote menu items.
• Ability to operate beverage equipment such as a coffee maker.

Responsibilities

• Greet guests and respond to requests in a friendly and courteous manner.
• Serve food and beverages as directed by Banquet Captain to ensure consistency.
• Bus dishes promptly as guests complete courses.
• Replenish beverages and check guest satisfaction.
• Reset banquet rooms after events according to supervisor specifications.
• Line out supplies for future functions.
• Perform side work and restock banquet shelves.
• Maintain cleanliness per health standards and company policies.
• Follow safety and security procedures and report unsafe conditions.

Skills

Food Handler Card

English proficiency

Guest relations

Liquor regulations

Etiquette

Table settings

Beverage equipment

Tools

Coffee maker

Job description

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Gather supplies and set up the banquet room as described in the Banquet Event Order and as instructed by Banquet Captain to include linen, service ware, and glassware.
• Attend stand-up meetings before events to learn function particulars, including guest and hotel expectations.
• Greet guests and respond to requests in a friendly and courteous manner.
• Serve the food and/or beverage in the order and to the expectation of the Banquet Captain to ensure consistency throughout the banquet.
• Promptly bus dishes as guests complete each course and/or meal at the end of the meal or function.
• Replenish beverages as necessary, and check with guests for overall satisfaction.
• Once the banquet is complete, clear and, if necessary, reset banquet rooms according to the supervisor's specifications to ensure the readiness of the room for the following function.
• Line out supplies as directed for future functions as needed.
• Perform all assigned side work including replenishing condiments and restocking banquet shelves with supplies.
• Perform general cleaning tasks using standard hotel cleaning products, as assigned to adhere to health standards.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to supervisor.
• Reports accidents, injuries, near-misses, property damage, or loss to supervisor.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean, and well-groomed appearance. (Specific standards outlined in team member handbook).
• Perform any related duties as requested by the supervisor/manager.
• Assists other Banquet Personnel when need.

KNOWLEDGE, SKILLS & ABILITIES

Knowledge of all State, Federal, and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.

• Hold a current Food Handler Card
• Must have basic knowledge of food and beverage preparations, service standards, guest relations, and etiquette.
• Knowledge of the appropriate table settings and service ware.
• Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.
• Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
• Ability to remember, recite and promote the variety of menu items.
• Ability to operate beverage equipment, e.g., coffee maker.

PHYSICAL DEMANDS

Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.

• Lifting Thirty (30) pounds maximum.
• Ability to grasp, lift and/or carry, or otherwise move or push goods on a hand cart/truck weighing a maximum of 100 lbs.
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing, and smiling.

Source: Hospitality Online