Banquets l Buffet Services l On Call

CSM Corporation; Redmond (WA); On-site; USD 42,000 - 48,000; Full time

Job summary

A hospitality services company located in Redmond, WA is seeking enthusiastic staff to ensure excellent guest experiences. Responsibilities include responding to guests promptly, maintaining banquet areas, and adhering to health regulations. Candidates must have a high school diploma or equivalent and should be team-oriented with strong service skills. This role is vital for delivering high-quality service and contributing to a positive atmosphere within the venue.

Qualifications

• Proven ability to provide friendly, high-quality guest service.
• Strong teamwork to meet guest needs across departments.
• Commitment to following health and safety regulations.

Responsibilities

• Anticipates and responds to guests in a friendly, positive and timely manner.
• Provides the highest quality service to guests using proper serving techniques.
• Works as a team player in meeting guests needs.
• Sets up, maintains, and takes down banquet rooms after service/event.
• Maintains a clean and safe work area in accordance with regulations.
• Sets up, maintains, and takes down banquet rooms after events.
• Busses trays promptly and keeps banquet areas clean and presentable.
• Adheres to health regulations and local liquor laws.
• Handles buffet banquet collateral and equipment properly.
• Observes cost controls to minimize waste and expenses.
• Serves food and beverages in a clean, safe workspace per regulations.
• Follows incident procedures for guests and associates as required.
• Knows hotel emergency procedures.
• Plans and prioritizes work to meet required output.
• Follows attendance, grooming, and workplace rules; attends department meetings.
• Supports bartenders and works as a team to meet guest needs.
• Completes all assigned duties within or beyond normal scope.
• Completes side work and proactively assists where needed.
• Contributes to the guest experience success.

Skills

Guest service

Teamwork

Attention to detail

Education

High school diploma/GED or equivalent experience

Job description

Job Duties

• Anticipates and responds to guests in a friendly, positive and timely manner.
• Provides the highest quality service to guests using proper serving techniques.
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
• Understands and follows CSM guest service recovery program.
• Listens attentively, follows serving direction from banquet captain and event planner, and uses proper serving techniques.
• According to function specifications, sets up, maintains, and takes down banquet rooms after service/event has concluded.
• Busses trays in a timely manner, and keeps banquet area and meeting rooms neat, clean and presentable.
• Adheres to all health regulations, keeping and local liquor laws.
• Responsible for proper use of all buffet banquet collateral and equipment.
• Adheres to cost controls to reduce expenses and waste.
• Dispenses/serves food and beverages and maintains a clean and safe work area in accordance with CSM, local, state, and federal regulations.
• Follows all CSM procedures for guest/associate incidents.
• Knowledgeable of hotel emergency procedures.
• Produces required volume of work by planning, organizing and prioritizing work duties.
• Adheres to CSM attendance policy, grooming/appearance standards, general work rules and department procedures.
• Attends all required department and hotel meetings.
• Assists bartenders and works as a team player to ensure all guest needs are met.
• Works as a team player to ensure all guest needs are met.
• Completes all assigned duties within or outside the normal scope of responsibilities.
• Completes all required side work, and takes initiative to assist wherever necessary.
• Actively contributes to the success of the guest experience.

Education: High school diploma/GED or equivalent experience

Equal Opportunity Employer
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