Banquet Server

DoubleTree by Hilton Hotel Boston-Andover; Andover (MA); On-site; USD 22,000 - 28,000; Full time

Job summary

DoubleTree by Hilton Hotel Boston-Andover is seeking a Banquet Server to provide prompt, professional service at catering events and venues. You will be involved in setup, service, and post-event breakdown, ensuring guest satisfaction and adherence to guidelines.

The role emphasizes teamwork in a fast-paced banquet environment with a focus on hospitality, proper handling of food and beverage, and clear communication with staff and guests.

Qualifications

• Familiarity with food service and guest interaction.

Responsibilities

• Assist with setup and breakdown of banquet area.
• Clean and organize stations before service.
• Relay food and beverage orders to kitchen and bars.
• Serve customers professionally according to guidelines.
• Maintain cleanliness of service areas during shift.
• Cross-serve and assist team members as needed.
• Carry service trays to and from kitchen, bar and dining room.
• Receive payments, process guest checks and tender change.
• Notify management of health and safety concerns.
• Restock dining and bar areas and alert kitchen of shortages.

Job description

Job Title: Banquet Server

Department: Food and Beverage

Reports To: Banquet Manager

FLSA Status: Non-Exempt

Summary:

Sells, serves, and setup of food and beverages in an efficient, professional manner according to guests at venues and catering events.

Duties and Responsibilities

• Assist with the complete setup and breakdown of the banquet area.
• Cleans and organizes assigned stations in dining and bar areas prior to service.
• Relay food and beverage orders.
• Serves customers in a professional manner as per training guidelines.
• Maintains service areas such as the kitchen, dining room, bar, and service stations during entire shift.
• Cross-serves and/or assists team members on an as-needed basis.
• Carries service trays in and out of kitchen, bar and dining room.
• Receives customer payments, completes guest check transactions and tenders proper change to customers.
• Communicates health and/or safety concerns/violations immediately to management.
• Re-stocks items in dining room and bar as needed and alerts kitchen staff and manager of stock shortages.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Certifications:

Food Safety Certification

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos.Ability to write simple correspondence.Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually loud.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and/or move up to 40 pounds.Specific vision abilities required by this job include ability to adjust focus.While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms; climb or balance and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and taste or smell.