Banquet Operations Supervisor: Lead Setup & Service

Seminole Hard Rock Support Services; Atlantic City (NJ); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with match

Paid Time Off

Holiday Pay

Free Meals

Discounts at Hard Rock properties

Annual bonus program

Training & leadership development

Job summary

Seminole Hard Rock Support Services seeks an experienced Banquet Operations Supervisor in Atlantic City to lead banquet teams, coordinate with catering and AV, and ensure flawless events from setup through service.

The role requires strong leadership, taste for guest service, and hands-on supervision of inventory, training, and compliance to deliver memorable experiences for guests and staff alike.

Qualifications

• Proven ability to direct, motivate and develop staff.
• Ability to lead and mentor team to meet objectives.
• Adaptable to changing plans to achieve organizational goals.

Responsibilities

• Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
• Schedule to ensure maximum coverage for banquet functions.
• Prepare and instruct team members on upcoming functions with station sheets and floor plans.
• Supervise setup of banquet rooms according to BEOs.
• Ensure cleanliness of rooms, storage facilities and equipment.
• Maintain inventory of tools and products (beverages, linen, notepads).
• Coordinate with Catering/Sales, AV, Kitchen staff and Chef’s for smooth events.
• Supervise banquet service team and accountability.
• Document training and coaching sessions for HR submission.
• Ensure daily recap is completed.
• Record banquet charges and covers in POS system and Delphi.
• Maintain banquet inventory.
• Complete required brand training and harassment/behavior training.
• Maintain visibility to guests and team during events.
• Order supplies, linens, uniforms, and outside purchases.

Skills

Staff leadership

Training & coaching

Customer service

Event coordination

Cash handling

Adaptability

Education

High school diploma or GED

Tools

POS system

Delphi

Job description

Seminole Hard Rock Support Services seeks an experienced Banquet Operations Supervisor in Atlantic City to lead banquet teams, coordinate with catering and AV, and ensure flawless events from setup through service.

The role requires strong leadership, taste for guest service, and hands-on supervision of inventory, training, and compliance to deliver memorable experiences for guests and staff alike.