Banquet Operations Lead: Guest Experience & Events

Crescent Hotels & Resorts; Tulsa (OK); On-site; USD 42,000 - 54,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Banquet Supervisor to lead banquet teams and ensure exceptional service at events in Tulsa. You will oversee staff, maintain standards, and coordinate with event management and culinary teams to meet guest expectations.

Qualifications include two years of supervisory banquet experience, TABC and TIPS certifications, and strong English communication. The role emphasizes leadership, organization, and a professional appearance as part of a guest-focused

Qualifications

• Minimum of two years of banquet supervisory experience; resort or hospitality experience preferred.
• Current TABC Certification and TIPS Certification required.
• Knowledge of banquet, fine dining, and formal service standards, including white-glove service.
• Working knowledge of audiovisual equipment, weddings, banquet operations, and beverage service.
• Proficiency in Microsoft Word and Excel preferred.
• Strong leadership, communication, and organizational skills.
• Ability to read, write, and communicate effectively in English.
• Professional appearance and adherence to company grooming and uniform standards.

Responsibilities

• Supervise banquet servers, bartenders, and support staff during banquet and special event operations.
• Provide training, coaching, and performance feedback to ensure service excellence and adherence to standards.
• Review and execute Banquet Event Orders (BEOs), ensuring all event requirements are accurately communicated and fulfilled.
• Ensure meeting and event spaces are properly set, organized, and maintained according to BEO specifications.
• Conduct inspections of banquet rooms, hallways, storage areas, and public spaces to maintain cleanliness, safety, and organization.
• Communicate effectively with Event Management, Culinary, Front-of-House leadership, members, and guests regarding event needs and operational updates.
• Attend BEO and event planning meetings as required.
• Prepare daily operational recaps, including event revenue, staffing, attendance, operational concerns, and other relevant information.
• Support administrative functions, including scheduling, inventory management, and beverage ordering.
• Foster a positive, guest-focused environment by providing professional and welcoming service.
• Assist with additional duties and special projects as assigned.

Skills

Banquet supervision

Staff training

Leadership

Communication

Organizational skills

English proficiency

Grooming standards

Tools

Microsoft Word

Microsoft Excel

Job description

Crescent Hotels & Resorts is seeking a Banquet Supervisor to lead banquet teams and ensure exceptional service at events in Tulsa. You will oversee staff, maintain standards, and coordinate with event management and culinary teams to meet guest expectations.

Qualifications include two years of supervisory banquet experience, TABC and TIPS certifications, and strong English communication. The role emphasizes leadership, organization, and a professional appearance as part of a guest-focused