Banquet Operations Lead - Flexible Shifts & Guest Service

SHANER; Dayton (OH); On-site; USD 40,000 - 56,000; Full time

Job summary

AC Hotel Dayton, operated by Shaner Hotels, is hiring a Banquet Supervisor to manage banquet operations and staff, ensuring quality service and compliance with safety standards in Dayton, Ohio.

The role requires experience in banquet settings, supervisory abilities, and strong communication with guests and management. Training in ServSafe and TIPS is valued; bilingual English/Spanish is a plus.

Qualifications

• Minimum of one year of experience in banquet operations; prior supervisory experience preferred.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• ServSafe and/or food safety training.
• Alcohol awareness training (such as TIPS)
• Ability to write routine reports and correspondence.
• Ability to accurately compute mathematical calculations and use required measurement tools.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
• Ensures compliance with and completion of all daily operational procedures by the Banquet Department.
• Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
• Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department.
• Assists in developing accurate and aggressive short- and long-range financial objectives for the Banquet Department consistent with property objectives.
• Responsible for responding and handling all guest related issues pertaining to the department.
• Ensures communication with General Manager, all other Department Managers, Supervisors and Staff.
• Assists in managing all aspects of employee performance to ensure productivity and a quality work environment.
• Other duties as assigned.

Skills

Banquet operations

Supervisory experience

Guest communication

Bilingual English/Spanish

Safety rules interpretation

Education

High school diploma or equivalent

Some college preferred

Tools

ServSafe

Job description

AC Hotel Dayton, operated by Shaner Hotels, is hiring a Banquet Supervisor to manage banquet operations and staff, ensuring quality service and compliance with safety standards in Dayton, Ohio.

The role requires experience in banquet settings, supervisory abilities, and strong communication with guests and management. Training in ServSafe and TIPS is valued; bilingual English/Spanish is a plus.