Banquet Operations Lead | Events & Guest Experience

Augusta Country Club Incorporated; Augusta (GA); Vor Ort; USD 59.000 - 72.000; Vollzeit

Benefits dieser Stelle

401(k)

401(k) matching

Dental insurance

Disability insurance

Health insurance

Life insurance

Paid time off

Paid Professional Association

Clothing Allowance

Phone Allowance

Vision insurance

Zusammenfassung

Augusta Country Club Incorporated is seeking a Banquet Manager to join our food and beverage management team. You will supervise private events, coordinate staffing, and ensure flawless setup for banquets, meetings, and social functions at the club.

You will work closely with Event Planners, the Assistant General Manager, and the Executive Chef to meet members and guest needs. The role involves managing inventories, controlling costs, scheduling staff, and leading a banquet team to deliver

Qualifikationen

• High school diploma; 4 years’ experience in the event management, food and beverage, or related professional area.
• OR 4-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years’ experience in the event management, food and beverage, sales and marketing, or related professional area.

Aufgaben

• Managing Banquet Operations: Projects supply needs for the department, (e.g., China, glass, silver, buffet presentations, props).
• Applies knowledge of all laws, as they relate to an event.
• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
• Adheres to and reinforces all standards, policies, and procedures.
• Manages departmental inventories and maintains equipment.
• Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
• Schedules banquet service staff to forecast and service standards, while maximizing profits.
• Participating in and Leading Banquet Teams: Sets goals and delegates tasks to improve departmental performance.
• Conducts monthly department meetings with the Banquet team.
• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
• Acts as a liaison to the kitchen staff.
• Leads shifts and actively participates in the servicing of events.
• Ensuring and Providing Exceptional Customer Service: Sets a positive example for member relations.
• Interacts with members/guests to obtain feedback on product quality and service levels.
• Responds to and handles member/guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Ensures employees understand expectations and parameters.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Kenntnisse

Banquet operations

Team leadership

Event coordination

Customer service

Ausbildung

High school diploma

4-year degree in Hospitality or related

Jobbeschreibung

Augusta Country Club Incorporated is seeking a Banquet Manager to join our food and beverage management team. You will supervise private events, coordinate staffing, and ensure flawless setup for banquets, meetings, and social functions at the club.

You will work closely with Event Planners, the Assistant General Manager, and the Executive Chef to meet members and guest needs. The role involves managing inventories, controlling costs, scheduling staff, and leading a banquet team to deliver